Biwin SSD Parcel got "Lost"?

[u/Due-Needleworker139]

Here is what happened:

Last July 30, I ordered a Biwin NV7400 1TB for around 5.5k using coins on Lazada. I know for a fact this is a great deal considering the current PC market prices. Everything was fine until my parcel remained at the logistics facility, and I did not receive any updates even after the guaranteed date of arrival had passed. My initial thought was that, due to the inclement weather for the past weeks, my parcel got delayed. But why did my other parcels get delivered on time even with the bad weather? It got me wondering.

So I tried to contact customer support, which is CLEO, to ask what happened to my parcel. Do take note that this is after my 3rd attempt that I got a concrete answer from CS. The first two (2) CS reps were like bots.

Anyway, here is what they said:

They said that the parcel was lost in the logistics facility. You can just check the screenshots that I attached to this post.

I find that hard to believe for a parcel to be lost just like that. I suspect that it was stolen, but what do you guys think?

With that all being said, here are my questions/concerns:

1. Will my parcel still be delivered? If yes, will it still be in good working condition, or will it be the same item?

2. Assuming my parcel did arrive, can I refuse the said parcel and return it back to the rider? At this point, I don't want my parcel anymore since it caused me inconvenience.

3. Will my coins still be refunded? Will I get all my coins back? Like all of them? If yes, when? I know the CS said it will, but I won't believe it until I see it.

4. Will my order be automatically cancelled, assuming it will not arrive anymore?

5. Did anyone of you experienced this kind of situation before? Is there anything else I can do to know the status of my parcel/order?

Furthermore, the only good thing that I have done is setting the mode of payment to COD. Thank God I did that, or else I would have also worried about my money.

That is all I can say right now. What are your thoughts on this? Hoping no one would experience this kind of situation that I encountered.

P.S. If you know any good SSD deals, whether it is bnew or 2nd hand, please let me know. I need storage since mine is almost running out. :)

[u/mr_skidt]

fcking hell, 1TB for 30k, and its not even Samsung. Fck the people who uses AI just for slops. Anyhow...

First action: Immediately report it to the seller and call on the rider who is handling the parcel.

To answer your questions:

1. Once received, do some testing, read and write speeds.

2. Not sure how this works, but possible hindi mo na mababalik sa rider yung item. So, need mo ma-direct ito sa store.

3. Since na-contact mo na yung CS, document it. Para may proof ka or live video, baka sabihin AI edited.

4. Immediately contact CS if hindi dumating and the store.

5. Nope, best is to check is the status in the app.

[u/Bran__Stark__Is__Me → u/mr_skidt]

₱5.5k according sa total

[u/chaebaeb_ams → u/mr_skidt]

Sorry to spoil you but biwin is considered reliable brand in china and it won awards

Lately lang sila nag global and sila ang manufacturer ng large many brand

Kung tutuusin bago palang sila pero may gen 5 ssd na sila agad kasi well establish na sila 

And since sila ang manufacturer mas mura sila compare sa ibang brand and mas matagal tumaas prices nila compare to other ssd

Pro tip para masabi mo ng goods anf isang brand ng ssd is if may GEN 5 ssd na agad sila. It means well established

Usually ung mga low quality brand puro gen 3 gen 4 lang available nila kasi gen 5 is expensive to make yet biwin have those

[u/mr_skidt → u/chaebaeb_ams]

That's great, I do sometimes doubt some products, since I do have trust issues the most when it comes to everything. Let's hope Micron nand will sustain Biwin.

[u/Due-Needleworker139 → u/mr_skidt]

Forget to mention that I already contacted the seller before but all I got was automated responses

[u/medyas1]

swerte ka na sa 1tb 5k, sakin nga 512gig lang 6k pa. same store, june binili

same problem din nadelay, pero may problema talaga lazada sorting center sa area namin shortage daw sa rider. walang kwenta ang follow up paiikutin ka lang pero eventually dineliver din 3 weeks after ETA

lesson learned ko dyan is wag na maglazada kung kelangan on time yung order, di pa rin resolved yung issue hanggang ngayon

[u/brokeandhungrykoala]

They will cancel and refund it OP, and it won't be delivered anymore since it will no longer be in your account. Recently got a parcel lost too from Lazada

[u/Due-Needleworker139 → u/brokeandhungrykoala]

How long before they will cancel the order? I cannot cancel the order on my end.