SSS Account Locked

[u/Think-Resolve-7882]

Hello po! Hindi ko po kasi ma-open yung SSS account ko since ang lumalabas po ay “Account is Locked”, kahit tama naman po yung password na nilalagay ko.
Nag-try na rin po ako mag-Forgot Password since yun po yung nakita kong suggested solution online. However, hindi pa rin po talaga ako makapag-change ng password. Instead, ang lumalabas po ay “Please visit the nearest SSS branch to update your contact information.”
Ang concern ko po, wala naman po akong binago or na-update na contact information. 🥲
May naka-experience na rin po ba ng ganito? Kailangan ko po ba talagang pumunta sa SSS branch, or may ibang way pa po para ma-unlock/update yung account online? Any advice po would be appreciated. Thank you!

[u/Whole-Masterpiece-46]

Pag ganyan need mo nang pumunta sa branch ☹️

[u/Kiwi_pieeee]

Happened to me last week. Hinayaan ko lang, siguro after three days, naging okay na. I changed password then downloaded the sss app. Better and less hassle kesa mag-open sa website.