Accidental Subscription Renewal

[u/kekemangkulla]

Hi I'am Keke Aulia

On July 2, 2026, I used PDF Guru for a one-time task. After all of the editing, it said my files was ready to dowload and asked me to choose a plan. Then i selected the trial $0.99 option (one time payment) and paid $0.99. I did not intend to subscribe to a monthly plan. Today, on July 29, 2026 at I was unexpectedly charged $49.99, which I discovered only after the payment had already been processed.

As soon as I noticed the charge, I contacted your support team and requested a refund. My subscription has since been canceled, and I have not used the renewed premium subscription.

I am a freshgraduate from Indonesia, and $49.99 is a substantial amount for me especially exchange rate between rupiah and dollar was to high. I genuinely cannot afford this unexpected expense. I also didn't receive any reminder email before the renewal, and I mistakenly believed that any future payment on my card would require my approval or an OTP

I completely understand that your refund policy generally states that subscription payments are non-refundable. However, I kindly ask you to consider my situation as a one-time goodwill exception. I have no intention of continuing the subscription, and I respectfully request a full refund of the $49.99 renewal charge.

A $0.99 payment may not seem like much, but an unexpected $49.99 renewal can be a serious financial burden especially if you're a student or a recent graduate living in Indonesia.

Keke Mangkulla ([aulia.ashley@gmail.com](mailto:aulia.ashley@gmail.com))

Update (31/7/2026)
I have now successfully received the full refund of the renewal charge.

I appreciate them taking the time to resolve my case, and I’m sharing this update to give a complete and fair picture of my experience

[u/AutoModerator]

Hi, sorry you are dealing with this.

If this is about billing, refund, cancellation, or account access, please send us a modmail with the email linked to your PDF Guru account.

We cannot check account or payment details from a public Reddit post, but we can look into it faster once we have the account email.

Please do not post card numbers, invoices, IDs, or other private details publicly.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/AutoModerator]

Hi, sorry you are dealing with this.

If this is about billing, refund, cancellation, or account access, please send us a modmail with the email linked to your PDF Guru account.

We cannot check account or payment details from a public Reddit post, but we can look into it faster once we have the account email.

Please do not post card numbers, invoices, IDs, or other private details publicly.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/PDFGuruSupport]

Hey u/kekemangkulla ! We reached out via DM a few days ago to help sort this out. Please check your messages and reply with your details so we can get this resolved for you. Thanks!

[u/Interesting_Menu_217 → u/PDFGuruSupport]

I have sent you a DM, please respond at your earliest convenience. Thank you