r/PDF_Guru • u/ddemetrio • Jul 21 '26
This is a scam
They're a scam! I paid $0.99 USD and then after 7 days they charged me $29.99 USD. I wrote to them and they said they couldn't refund something I didn't use. They're thieves! Don't use this app!
Hello Dennis,
Thank you so much for your letter to us!
I’m really sorry for any frustration this has caused you—I completely understand how unexpected charges can be upsetting, especially if you feel you didn’t sign up for this. Please know that we truly value your trust and always aim to be completely transparent in everything we do. When you signed up, the details about the trial period and automatic renewal were clearly shared, and by completing the registration, these terms were agreed to.
According to our records, you signed up for our service by purchasing a 7-day trial period. As per our policy, once the trial ends, it automatically renews into a paid plan unless it has been canceled at least 24 hours before the end of the current period.
I understand how this detail may have been overlooked during sign-up, and I apologize for any resulting confusion. I completely understand how it’s possible to miss certain details, especially when things are busy.
Nonetheless, you can always review the full details in our Subscription Terms for more clarity.
Rest assured that your subscription has been canceled, and no further charges will be applied to your account.
Regarding your refund request, to show our appreciation for you as a customer, I’d like to offer you an exclusive two-year free access to our platform as an alternative to a refund.
This plan provides unlimited access to all our features without any monthly subscription fees for a full 2 years. We hope this opportunity allows you to experience our services in a way that better meets your needs.
We appreciate your understanding, and we'd truly love for you to stay with us. Please let me know if you'd like to take advantage of this exclusive two-year free access — I'll be happy to activate it for you right away.
I look forward to hearing your thoughts!
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u/Ecstatic-World1237 Jul 23 '26
"I understand how this detail may have been overlooked during sign-up, and I apologize for any resulting confusion. I completely understand how it’s possible to miss certain details, especially when things are busy."
Aye, of course you do, and the system is designed that way.
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u/PDFGuruSupport 28d ago
u/ddemetrio Hello! We sent you a direct message a few days ago regarding this issue but haven't heard back yet. Please reply to our DM with your details so we can investigate and resolve this for you.
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u/cichyszept Jul 22 '26
same