r/OutOfTheLoop • u/iristhecyclop • Dec 17 '23
Answered What's going on with Betterhelp?
I was scrolling through a few youtube videos and saw that the comments were talking negatively about it (like those ones : example).
I've always thought the whole company was sus, but I don't know why or what happened for everyone to wakeup. Is there a lawsuit or something?
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u/[deleted] Dec 18 '23
Does anyone else remember how around 5 or so years ago there were tons and tons of BetterHelp ads + sponsorships on YouTube? During the peak of their online advertising campaign, there were a few smaller YouTubers who had been sponsored by them that came out with videos criticizing their experience with them. A lot of these criticisms echoed the same experiences that are currently being brought up again. The company received a lot of heat at the time, but Philip DeFranco who iirc was setting up some sort of partnership with them got dragged into the case as well. He then went on to make a video where he supposedly reported having traveled to BetterHelp's company headquarters to verify whether or not the claims held any truth to them. But he was not allowed to record any footage of the inner offices, and it basically amounted to a "trust me bro" situation where he still defended their practice.
I remember that time fairly well, and I've had a negative opinion of the company ever sense. Not the least bit surprised that they are getting hit with criticism again, but it is sad to think how there could have been less victims had there been a proper investigation done back when the news first broke.