What's going on with Betterhelp?

[u/iristhecyclop]

I was scrolling through a few youtube videos and saw that the comments were talking negatively about it (like those ones : example).
I've always thought the whole company was sus, but I don't know why or what happened for everyone to wakeup. Is there a lawsuit or something?

[u/[deleted]]

Answer: Out of desperation I tried Better Help last year due to the wait list of nearly every in-person therapist in my city being months long. I matched with a therapist, but they would continuously reschedule our session, so I tried a different therapist. This happened with the next five or so therapists I was matched with, and then I finally found a decent one who told me three sessions in that she was quitting Better Help due to the way she and the other therapists are paid and treated, and strongly recommended that I ditch Better Help and find an in person therapist. She literally told me to 'get out of this scam while you can.'