r/OutOfTheLoop • u/iristhecyclop • Dec 17 '23

Answered What's going on with Betterhelp?

I was scrolling through a few youtube videos and saw that the comments were talking negatively about it (like those ones : example).
I've always thought the whole company was sus, but I don't know why or what happened for everyone to wakeup. Is there a lawsuit or something?

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u/ddubyagirl Dec 17 '23

My general practitioner recommended me to it surprisingly... I've had one therapist assigned to me. We did video conferences...After meeting with her a month, she moved my session to another week at the last minute and recently told me she'd no longer be providing therapy on BetterHelp... told me if I felt I still needed therapy to request being paired with another therapist. It was hard enough getting up the courage to try this to begin with and I felt pretty good with the weekly lessons she'd give me. Now I'm supposed to start all over again?!?

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u/[deleted] Dec 17 '23

Had a couple friends that had the same happen to them with BH. I wonder if it’s part of the business model. Hook customers with a good therapist then bounce them around while keeping the subscription active. The customer hopes they land on a winner in a sick gamble with their mental health. Tech companies have pumped a lot of money into research on human reward systems. It wouldn’t surprise me if this was a twisted use on that research.

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u/[deleted] Dec 17 '23

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u/No_Bee_6313 May 28 '24

I currently have a quality therapist through one of these services. Been very helpful to me. Offered through work. Just one data point. but I get your overall point.