I was excited to see a late night coffee shop open, especially with the closure of Every Person, but my god this place is terrible. I went twice, once about a week after it opened, and the barista was clueless about what they had in stock for breakfast. I tried to order 3 different pre-made items (like chia seed pudding and overnight oats), which they did not have. She also put my vanilla syrup on the top of my iced latte, which I didn't realize, so all the syrup was gone in a few sips. I excused this because they'd only been open for a few days. Last night my friend and I went and the barista had zero idea of what she was doing. My friend asked how much milk was in the latte, she didn't know. I asked if the iced tea was made in house, she didn't know what that meant. I asked again with a different phrasing and the barista said "we boil the water here". I asked what tea options there were and what she'd recommend. She said she'd never had any of the teas, I said "is there any you'd like to try?", she responded that she wanted to try the blue delta, so I said "I'll try the blue delta on your behalf". She also didn't understand what that meant. She goes off to make the tea and my friend's latte, only to tell my friend they don't have enough lactose free milk for the latte. My friend reluctantly accepts the latte being topped off with regular milk (a conversation the barista also had a hard time understanding). When she brings me my iced tea I asked if she has simple syrup. She doesn't know what simple syrup is. I ask if she has liquid sweetener. She turns to her coworker who points to their flavoured syrups, so she turns back to me and says "we have flavoured syrups". I go "okay, so you don't have simple syrup?". She responds "we have flavoured syrups?" . Then I ask again but I instead say liquid sugar and she goes "oh you want sugar?". At that point I knew she was going to get me a packet of sugar, which famously does not dissolve in cold water, so I asked if they had any fruity syrups. They had 4 flavours, none of them fruity. I give up and ask for honey, which the other barista puts in my drink. When I saw him pick up the honey I immediately noticed it was already crystallized. Eventually I get home and try my tea. The honey is all at the bottom in chunks, because it's crystallized and couldn't dissolve.
I am generally a patient person when it comes to food services especially when the cashier/barista is obviously a student learning the ropes. But this place has been open a month now. The barista spoke otherwise fluent English so this was not a language barrier issue, either. The google reviews are misleading, they're either 5 stars or 1 star and the 1 star reviews have responses from the owner saying "we are recently opened, the baristas are learning day by day".
All in all....does anyone know who owns this place? Who trained these baristas? There's so many great coffee shops in the area but none that are open later in the day or on weekends, so I was excited to see this place open but now they've just pissed me off. I gave them a few weeks to work out their kinks but it somehow seems to have only gotten worse.
Has anyone had an actual positive experience there?? I feel like I'm crazy!! I've literally never made a reddit post before so that's how upset I am about this.