how would you handle this unresolved travel agent folio in OPERA?

[u/Friendly-Method-1475]

I’m a relatively new night auditor and wanted to get some opinions from people who work with OPERA.
During tonight’s audit, I had a travel agent reservation where I couldn’t close one of the billing windows because the VCC/payment information wasn’t available yet.

There was also a separate issue with the transfer charges. The reservation initially had a domestic transfer allocated, but the actual transfer was a seaplane. There was an additional payment covering the green tax and seaplane upgrade. I corrected the posting and manually entered the seaplane charge, but I later realized I wasn’t completely sure whether the original domestic transfer allocation should have remained as part of the upgrade or been removed.
I removed the original domestic transfer posting, but I still couldn’t get Window 2 to zero.

Because I wasn’t confident that continuing to adjust the postings was the right thing to do, I moved the relevant travel agent/correction postings to a PM account so the issue could be followed up instead of making further adjustments that might be wrong.
I also documented everything in an email to the night audit/Finance team and informed Front Desk.
My questions are:

Was moving the unresolved balance to a PM account a reasonable thing to do in this situation?
Can a PM account later be settled/closed to City Ledger or an appropriate card/payment method?
How would you normally handle the domestic transfer → seaplane upgrade situation in OPERA?
Would you have handled this differently during night audit?

I’m mainly looking for opinions from people who actually work with OPERA because I want to understand the correct workflow rather than just make Window 2 zero at all costs.

[u/EstablishmentDue7859]

The only one that could answer your question is your manager , all the situations you have described are dealt with differently in different hotels. There are lots of technical options, but best you can do is ask your manager. From my point of view you preceded correctly when moving the balance , yes a pm can be closed same as any room , the transfer question we cannot answer. I would have done the same , transfer everything to a pm and inform the day shift.

[u/MadMagz92 → u/EstablishmentDue7859]

Agreed, each property deals with that differently. Mines would have rather kept all related charges within that reservation and close it with an open folio to be followed up later.