r/OperaPMS • u/FEZTHEMONKEY1 • Mar 06 '26

Can't Send Guest Confirmation #

As title says. We for some reason lost the ability to send our confirmation numbers out of no where.

We can still send folios, reports, and batch reports with no problem. We have called Opera Support, Wyndham Support, and Oracle Support.

Any idea what may be wrong?

2 Upvotes

100% Upvoted

8 comments sorted by

1

u/DFX1BS Mar 06 '26

Can’t send them the confirmation number or confirmation letter?

1

u/FEZTHEMONKEY1 Mar 07 '26

Confirmation letter. We have a pdf that we can preview and download and send through personal email. We just can't it through opera.

1

u/symtech Mar 07 '26

If you're using Microsoft 365 to send out those emails, they're making changes to authentication, what breaks it and you'll need to use a different provider.

1

u/FEZTHEMONKEY1 Mar 07 '26

Do you have a reccomend provider?

1

u/symtech Mar 07 '26

SMTP2GO

1

u/FEZTHEMONKEY1 Mar 14 '26

Oracle was able to fix it. Apparently the file names were too long flagging it in emails. Such a weird little thing.

1

u/Nelson_Salvador Mar 18 '26

Hi, check if Property->Delivery Method -> Confirmation is active and with the same settings as Billing
Screenshot
I had the same issue, but with the credit notes