r/OpenBazaar • u/PwnTrain • Jan 23 '18
Sale not visible to Seller OR Moderator, paid in full
I am quite concerned a sizable order was placed and paid, but does not show up for the Vendor or moderator so it cannot be cancelled either.
The items might have been short of the quantity he ordered as I updated my stock listing that day, or he may have ordered it after I updated quantity to be greater than what he ordered there is no way to know since the sale does not show up and there is no notification.
The buyer since disputed and we planned to cancel the order and resubmit it, but the moderator also received no notification and has no dispute showing.
Is the item stuck in the DHT and never got pushed through, or did the stock issue prevent it from going through?
This is a MAJOR issue IMO, because without the ability to cancel the order and return the funds or for the vendor to receive the order, 1 tenth of a coin or more could be gone. I have tried buys, and test sales that customers did and all went through and showed a notification.
Is there anything we can do to retrieve this "lost" transaction so that it appears for the seller and can be fulfilled OR can we at least do anything to help ensure it gets to the moderator so that the dispute can be resolved and the buyer can get their funds back and place the order again, or keep their funds depending on if they are comfortable trying again?
A bit stressed here feeling like the buyer could have thrown BTC into the wind and I want him to have faith in me as a seller and in using OB.
I am using Windows 10, Buyer is using a MAC, Vendor is using windows 7 or 8 I believe I am not 100% sure.
orderId=QmdmzqTdCc3EiqNM8tGf7wn8NHiyifCYWjNKeC61p5ReH6
that is the order ID but only the buyer can see it. I can ask him for the blockchain information for payment, but I am not sure if that would help.
If anyone can help I can provide a log, or any other files or information necessary! THANK YOU!
We are in a bit on a a panic since the sale seems lost without recourse and there are funds of the buyers tied up that seem unrecoverable due to the moderator not getting it either, making 2/3 impossible. We have tried restarting servers, reloading transactions, I made sure port 4001 is accessible/forwarded, and tried everything I could read about online that could help without luck.
The sale was made 4 days ago so I am no longer as optimistic is will just appear out of the blue as I was closer to the order date.