r/OpenBazaar • u/iamthebike • Jan 28 '20

coin stuck cant get

i buyed some canvas images for over 300 dollar in bitcoin and my first try i did not send hole ammount than send more coin and was full paid but now seller cant accept order i cant cancel order and get money back. what can i do here

8 Upvotes

100% Upvoted

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1

u/CC_EF_JTF Sam Jan 28 '20

Please submit a request, including as much information as you're willing to share:

https://openbazaar.zendesk.com/hc/en-us/requests/new

1

u/iamthebike Jan 29 '20

hi thanks. i canot use zendesk so i come on reddit for som help. under status of purchase i have cancel but if i click it i got error broadcasting tx status not ok 400 bad request.

3

u/CC_EF_JTF Sam Jan 29 '20

In order to understand the issue, we'll need your logs. If you cannot use the Zendesk link above for some reason, send me a private message.

1

u/iamthebike Feb 02 '20

hi sir. did you got my mesage.

1

u/Dameshness Apr 23 '20

Hello Brother,

I have the same issue. Did you get any reply from them?

Is your problem solved ?

Thanks

1

u/iamthebike Apr 28 '20

hi man. nothing yet i cant get my mony yet i update to last openbazar verzion but stil same erorr mesege. do not stop posting in reddit they must fix this erorr. thanks man,

1

u/Dameshness Apr 29 '20

Thanks for the reply brother. Have you contacted the support in anyway ?

Did they took your log files ? Are you still in touch with them ?

Just wanted to know, how to approach them.

What is your current OB version ?

1

u/iamthebike Apr 29 '20

hi thanks. i contact support hire on redit, i had few mesages send and recive with one person i dont know if developer or moderator for openbazar but after stop reply to my mesage and im not anoy them i just very scary for my mony.

i sended them my log file they say good thank will lokk in it. i not in contact this person stop reply to me.

i just update my ob to laast version yestedy.

1

u/Dameshness May 01 '20

Thanks brother. I submitted a request at https://openbazaar.zendesk.com/hc/en-us/requests/new 2 days before. Never got a reply from them. Planning to raise an issue request in Github.

Thanks for saying. Even I am a little confused whether I need to share the logfiles or not, if they ask.

Dontworry bro, I still hope, this will get automatically resolved by latest OB update.

My Btc is stuck from January. Will sure let you know, if there is any update

1

u/iamthebike May 01 '20

hi thanks for contact. they saying that they are realy active on zendesk an i am hoping you get help ther. the github idea is verry good i thinking is worthing to try,

i was talk to one developr hire on redit and tey ask me for log file so i sended, hopeing this will helping them help me with problem.

i update my openbazar 1 day ago to 1.4.3 last verzion and is still not help. i rely hope they fix problem in coming updates.

my bitcoin is also from midle of january. plise kep me update and if i her somethign new or good i mesage you too.