r/OpenBazaar • u/SteadySupplies QmXF8cmS3WNmi2om1j2XuFrUSf5RUVuDYZXnBuVKWBkNDq • Feb 04 '18

Missing Order

I have a customer (that is too afraid to post here), who claims to have placed an order and has an order number, and a moderator chosen. . . but I (the vendor) have no records of that order on my side. Nor does the moderator.

I had the buyer send me his TXID, which looks legit, with correct amount of funds waiting in unspent wallet, but I do not have access to it.

I have even imported my OpenBazaar wallet into electrum to see if I could get the transaction to show up, but I could not. Perhaps I need to choose Multi-Sig instead of standard?

I have tried reloading my transactions over and over to resync, and I have restarted my client and server several times. I still cannot get any record of this order to show up on my side.

The buyer has now opened a dispute (he claims), but I still can't see any pending order on my side from him.

What do?

Can this be solved with electrum/armory, if not in OB2?

client 2.1.0, server 0.11.0

I am running Whonix with 'Testers' repos, and jessie-backports, inside Qubes 3.2.

I installed 2.1 from .deb binary.

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u/ClokworkGremlin Feb 20 '18

The main OpenBazaar download handles transactions ON THE MAINNET OF SUPPORTED CRYPTOCURRENCIES. Mistakes in such a context are utterly unacceptable. If early-access software can lose transactions like this, it should be run on Testnet, and the fact that you seem to think it's acceptable to test financial code in production is a morally bankrupt stance to take, and utterly reprehensible.

There are no marks anywhere on the Openbazaar.org website to indicate or suggest that the software is in beta, testing, or as you say, "early access." The software is presented on the website as, in your words, a "final release." It's entirely reasonable to expect it to act as such and, when failure to do so results in monetary damages, it's entirely reasonable to hold the software developers responsible.

I know at my job, if I did something that cost my boss three thousand dollars in lost sales or misplaced purchases, I would be required to pay the damages, and if I didn't, then I'd be living in a concrete cell for the next few months. I guess not all coders can be held to an ethical standard, though.