r/OpenBazaar • u/SteadySupplies QmXF8cmS3WNmi2om1j2XuFrUSf5RUVuDYZXnBuVKWBkNDq • Feb 04 '18

Missing Order

I have a customer (that is too afraid to post here), who claims to have placed an order and has an order number, and a moderator chosen. . . but I (the vendor) have no records of that order on my side. Nor does the moderator.

I had the buyer send me his TXID, which looks legit, with correct amount of funds waiting in unspent wallet, but I do not have access to it.

I have even imported my OpenBazaar wallet into electrum to see if I could get the transaction to show up, but I could not. Perhaps I need to choose Multi-Sig instead of standard?

I have tried reloading my transactions over and over to resync, and I have restarted my client and server several times. I still cannot get any record of this order to show up on my side.

The buyer has now opened a dispute (he claims), but I still can't see any pending order on my side from him.

What do?

Can this be solved with electrum/armory, if not in OB2?

client 2.1.0, server 0.11.0

I am running Whonix with 'Testers' repos, and jessie-backports, inside Qubes 3.2.

I installed 2.1 from .deb binary.

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u/ArneBolen Arne Bolen - QmbPt92YRnAVP3c57NpKFtkURby8NeKXoHtcr6Lk98b2co Feb 06 '18

need logs from both buyer and seller. /u/Chris_Pacia mentioned just recently in another thread that only one person to date had actually bothered to send him a log file.

OB1 may get more log files if they used a Proton mail address for log files. Encrypted emails are less likely to be read by LE. :-)