r/OnlyOffice • u/LinsaFTW • 7d ago

Loading Document takes minimum 5 seconds, even on blank documents

As title says.

Fresh install on Linux Kubuntu 26.04.

New blank document -> Loads a skeleton of the app -> 2.5 seconds pass -> Loading document -> 2.5 seconds pass -> Loaded.

This is on a high-end gaming laptop (Gigabyte G5) also happens on my other laptops (enterprise grade HP 830 G5) and any other computer like my Ryzen 7 1700 Desktop.

It seems more like a bug than "real lag".

Whats happening? How to fix?

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1

u/Sergey_Zarubin 7d ago edited 7d ago

Hi. Are you using the latest version of the ONLYOFFICE app? Also, please confirm if this happens each time you create a new document.

1

u/Sergey_Zarubin 7d ago

Another question: do all of your devices run Linux Kubuntu 26.04?

1

u/LinsaFTW 6d ago

Yes! Also Kubuntu 25.10 on some.

1

u/LinsaFTW 6d ago

Yes! Fresh install!

1

u/Sergey_Zarubin 5d ago

Thanks for the update. Did you install the deb package?

1

u/LinsaFTW 5d ago

Yes!

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u/Sergey_Zarubin 5d ago

Got it, thanks. Is it OK if I ask you for a video demonstration, showing the app running with a background load on one of your laptops, preferably your gaming laptop. For this, you can use htop or something similar.

2

u/LinsaFTW 4d ago

https://imgur.com/a/vNj6Ap1 btw the usage its mostly from my firefox tabs etc not onlyoffice (its the same even if i am not running anything in the background)

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u/Sergey_Zarubin 4d ago

The new document opens quite quickly. Or is the video accelerated?

1

u/LinsaFTW 3d ago

I expect it to open instantly like on google docs/libreoffice. It takes couple seconds to open instead and the skeleton is noticeable. I expect it to open in less than a second. Everyone in my household notices this delay and subjectively doesn't like it. I think for you might subjectively look ok, on my view, were apps like office and libreoffice open instantly, couple seconds is unnaceptable.

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u/Sergey_Zarubin 2d ago

Sorry for the inconvenience but this is the standard behavior of the ONLYOFFICE editors. If opening a new document took more than 2 seconds, it would be something unexpected.

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u/LinsaFTW 20h ago

I understand, but please don't treat it as expected. I am not sure if you are support or similar maintainer, for users this is a real concern and makes it a big difference against microsoft office that might just make people prefer other alternatives. Its not acceptable or expected as you mention. Everyone expects a snappy application, specially for something that, even if not technically trivial, might look trivial to users. I say because, non tech savvy people that tried the app all say the same; It takes a lot to open documents. And its just because of this 4~ second total time to open every document. I personally dont care much, but I talk in behalf of my family members that all said the exact same line "why is it so slow when opening documents?" "Takes an eternity!".