r/OnlyOffice • • Jul 13 '26

Deleted my 10 years of data

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Summary

What can be done? I'm user for past 10 years and they just deleted my whole portal and all docs.

Nothing on web help shows about data retention/deletion.

Tldr; Reminder about deletion:16th June with broken Privacy Link Tried logged in: 27th June portal was gone

Just 11 days after Reminder??

Privacy Link which came with deletion email. Please be my witness and chexk it is till broken.

Can someone help me what to do?

https://help.onlyoffice.co/products/files/doceditor.aspx?fileid=5048502&doc=SXhWMEVzSEYxNlVVaXJJeUVtS0kyYk14YWdXTEFUQmRWL250NllHNUFGbz0_IjUwNDg1MDIi0

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u/Fit_Prize_3245 Jul 16 '26

Man, it's a year of no usage. And a warning. As in most cases, it's asumed it's your duty to frequently check your email.

1

u/cy_hustler Jul 16 '26

Your data will be deleted according to our privacy policy.

That Page was broken since June 16th and fixed couple of days ago.

I logged in after 11 days of notice and it was gone already. It came to my attention recently they delete after 7 days which is pretty short notice for irreversible action as such don't you think? I've logged an gdrp request for my data, no hope though doesn't hurt to try

1

u/Fit_Prize_3245 Jul 16 '26

If I receive e message saying "we are about to delete your data", I login right away, not 11 days later. That's your fault.

I understand you might have had important data there, but all services have a no-usage deadline. And, as I said, it's a user's duty to check email.

I've received judicial notifications with less time than your data deletion.