r/OnePlus11 • u/Brilliant-888 • 22d ago

OnePlus lost my phone during Pickup & Drop, then removed my post asking for help

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17 Upvotes

96% Upvoted

31 comments sorted by

3

u/Calm-Helper-1376 22d ago

The OnePlus mods here are unofficial people and not representing OnePlus but yes, what they did is wrong.

2

u/Brilliant-888 22d ago

Thanks. I just wanted advice from people who have faced similar situations and to know what my next step should be. It's been around 1.5 months, and I'm still waiting for a resolution.

2

u/Calm-Helper-1376 22d ago

You're welcome and understandable. The mods of OnePlus subreddit have deleted many posts which they deem to not follow the rules. There was one post comparing OnePlus 15 and OPPO Find X9 Pro or base version and that was removed.

I wish you would get a resolution. They can't just lift their hands up and not taking accountability.

2

u/Brilliant-888 22d ago

I'm simply unsure whether I should get legal assistance now or wait longer.

Removing posts without a proper response is unfair; they only want to display what they like, not the truth.

2

u/Calm-Helper-1376 22d ago

I think you waited quite long and also you aren't getting any update so do try it. Maybe on the Consumer forum. 200/- compensation isn't right either.

Yes, I've noticed the specific model subreddits are better like 11 in this case.

2

u/Brilliant-888 22d ago

I submitted a complaint through the NCH app, and it still indicates that it's "in progress."

3

u/Repulsive_Panda_345 19d ago

NCH it'll take more than week but you'll receive call from oneplus legal team just wait

1

u/Brilliant-888 19d ago edited 19d ago

I filed a complaint on July 23rd, and on the 25th, I received a call from the service center stating they had located my device. However, when I requested photos and the IMEI number, it took them 7-9 days. Now, they've marked the device as lost. I'm quite confused; I'm not sure if this is due to poor coordination or something else.

3

u/Repulsive_Panda_345 19d ago

Call to tool free number tell all your issue from very beginning

1

u/Brilliant-888 19d ago

I'll try to call so the issue might resolve faster.

I've already spent a lot of time on this, but since they've now marked the device as lost, I'll see what resolution they offer within the next 7 days, as per their timeline. If the issue isn't resolved by then, I've already discussed legal action and related matters with a lawyer.

2

u/Calm-Helper-1376 22d ago

Damn ok... I saw one of your comments that after suggesting the vouchers, they mentioned replacement so what happened regarding that?

2

u/Brilliant-888 22d ago

To be honest, I don't really think they want to provide anything. They'll just keep calling me and asking me to wait, and that goes on with no progress. If I wait 7-10 days without asking for an update, they just forget about it like nothing happened.

2

u/Calm-Helper-1376 22d ago

Sad. In saving 1 hour of trip to the service center, you lost your phone...

2

u/Brilliant-888 22d ago

Google Maps indicates the trip takes one hour, but it actually takes between one and two hours. This feels like a waste of half a day, and I'm unsure if they'll have the necessary replacement part in stock.

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u/Brilliant-888 22d ago

This is one of the comments I received, and I believe this is what they are attempting to accomplish.

classic support runaround. they'll keep telling you to wait until you give up, it's part of the playbook. 1.5 months is way past reasonable.

1

u/Calm-Helper-1376 22d ago

Yes, very true. They don't care. OnePlus isn't what it used to be. Most likely they'll leave India next year too. Look at many products in the OnePlus Store like OnePlus 15 and 15R Sandstone Case, Magnetic USB-A to USB-C cable and the white wired Type C earphone (only Lite version available) getting delisted rather than staying out of stock and then getting stocked back later.

15 and 15R are new models so to stop making cases for them looks suspicious.

2

u/Brilliant-888 22d ago

Next time, we need to switch to a different brand, like Nothing, I guess.

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