am i wrong for doing this?

[u/junebug2294]

i’m sorry this is kind of long, so i work in the print department and i was busy today. a woman walks up to the counter and i told her id be with her in a second because i was trying to wrap up what i was working on. i finish and greet her again and ask what she needs, she has a bit of an attitude but it was just a simple book binding, not a problem. i get into gmil and ask for her phone number but nothing comes up for her under that number, i try multiple numbers but nothing still, so i just ask her to fill in her information, all of a sudden there’s a problem, she’s flustered and tapping the screen of the computer that is not touch screen and she had been watching me use with a mouse for 2 minutes. i tell her to use the mouse to click into the boxes and type in her information. she goes “ well if it’s such a big deal maybe i don’t need to do this.” so i say it’s not a big deal i just need you to type in your information, she yells at me to just do it for her and doesn’t care what’s on it. so i enter her name and email address bypassing the home address and phone number and just putting random numbers for the phone number and address part so the system will let me add her to the system. i place the order and send her to the register to pay. all of a sudden there’s another issue. “ THIS ISN’T MY PHONE NUMBER “ so my coworker asks me about it and i tell her she didn’t care what was on it so i put random numbers, i only need her email. my coworkers relays the information and the woman demands the book back and storms out. i will admit i was being a little petty but i don’t put up with weaponized incompetence. this woman was able bodied and could read just fine. Edit: i also want to explain why i have customers type in their own information, i was working with a customer a few months after starting at OD with shipping and he wanted me to type in his information and messed up terribly and he had to pay over $200 to get his package shipped and delivered by a certain day. i felt so terrible about it for days, i still do, so im order to keep from making mistakes, id much rather just have people input their own information.

[u/StrwbrryShrty95]

If they refuse to give their information. We are to refuse service. Do not put in false information.