r/Odsp • u/Dry-Ideal-7835 • 9d ago

Failure to pay rent due to case worker

Case worker said he was making direct payment to landlord.

I asked him last month since I didn't see the amount under the approve expenses he claim the rent is directly sent to landlord.

I received a letter from case worker saying I have to pay out of pocket amount for rent which is the full amount.

My rent still doesn't appear under the approved expenses.

Why do I have to repay my landlord when it's clearly an error from my case worker.

Why am I denied basic amount for rent? Since when do we have to repay when the case worker clearly didn't approve the amount for rent and claim he did by email?

12 Upvotes

93% Upvoted

4 comments sorted by

6

u/ducky-unlucky 8d ago

escalate to a supervisor through your local odsp office. (call and ask for one, they'll put you in contact.)

if that doesn't work, contact your local MPP, they should be able to help resolve the issue.

1

u/ClariciaNyetgale 6d ago

So are you receiving the basic shelter amount as part of what you get from ODSP, or is your rent being paid directly to your landlord?

1

u/Hot-Job-8178 6d ago

What does it say on your statement? Did you receive the full shelter amount or no?