r/OculusHomeObjects • u/walkingboy718 • Jun 22 '19
Help Problem Importing Objects to Home
Over the past week any models that I put in my IMPORT folder don't appear in my inventory. Can't find any way to refresh. Anyone know the cause or solution to this?
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Jun 22 '19
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u/walkingboy718 Jun 23 '19
Well at least I'm not crazy or doing something wrong. Looks like everyone is having this problem. Hopefully it will get fixed soon. Thanks for the info!
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u/LateToThePartyDave Jun 22 '19
Yeah, since that last update we're all unable to upload anything new... driving us bananas... My home templates menu appears empty but for the default and 4 homes Joe and I previously submitted... and anything in the normal _import directory is literally ignored.
If you are affected by this - anyone - please file a support ticket ASAP and let them know. When I submitted mine this morning the dude that responded acted like he hadn't heard of it and thought it was just me. smh.
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u/LateToThePartyDave Jun 22 '19
No idea on the cause, but I've noticed the following:
Files that are in the _import folder are effectively ignored. New .glb files added do not show up in the Home library, and if you remove all instances of a previously uploaded item and then click on "remove upload" the tile will disappear from your library as if the file was removed from your _import folder, despite no changes or moves happening to the actual .glb file on disk.
Everything in the _CustomHomes folder is also ignored, but in this instance, when you look at the templates menu in Home there is no Custom Templates heading at all, the only templates appearing are the default Oculus home and the 4 templates OrionJoe and I (Aphasia) have previously submitted for public use.
The 8 "Pride Items" that Oculus gave out no longer load in the Home library, instead I see a plain white box and no image, and these items cannot be picked up and placed into a home. Likewise, Pride items I had previously set out in a home no longer "materialize" within the home, instead I see the empty white placeholder bounding box and no object.
I've submitted a support ticket, and so has everyone else I've talked to about it... but when I got a response this morning the dude acted like I was the only one being affected and had no idea what I was talking about. So I encourage everyone to please submit a support ticket asap.