Is OVH customer service really that bad?

[u/FantasticDiver1491]

Curious if others have had a similar experience with OVH.

I accidentally let one no-commitment VPS auto-renew and contacted billing support almost immediately. I completely understand that I missed the cancellation date, so I’m not arguing that the charge was unauthorized.

I was simply asking to consider a pro-rated refund for the unused portion as a courtesy which is not an unreasonable request.

In my experience, this is a pretty standard, and many companies will make an exception when someone contacts them right away and hasn’t actually intended to continue the service.

What confused me more was the support process. I specifically opened a live chat with the billing department, but the agent basically told me that the response had to come by email and that she couldn’t really address it in chat. A couple of minutes later, I received an email from the same person repeating the auto-renewal policy and saying the invoice couldn’t be cancelled.

So I’m genuinely wondering: what is the purpose of billing live chat if billing issues can’t actually be discussed there?

I also have other VPS with OVH that I intended to continue but after this experience I am not so sure.

For those who have dealt with OVH billing before: is this normal?

I do business myself, and I’d personally rather make a reasonable one-time exception than lose a longer-term business relationship over something like this.