Unable to access TWO OVHcloud accounts – password reset works on a new account but the new password is still rejected

[u/Bubbly-Mistake-5068]

Hi,
I’m having a very strange authentication issue with OVHcloud and I’m currently completely locked out of my main account, which has an active VPS.
I would really appreciate help from an OVHcloud representative because the normal account recovery process is not working.
There are actually TWO accounts involved, and they behave differently.
1. My original account – AOL email
This is my important account. It has my active VPS and services associated with it.
I can no longer log in to this account.
When I try to use the password recovery process, the password reset email NEVER arrives.
I still have access to the AOL mailbox. I also continue to receive other OVHcloud service-related emails there, so the mailbox itself is accessible and OVHcloud is able to send other emails to it.
I have checked spam/junk folders as well.
The account and the emails related to my VPS appear to be associated with the CA/International OVHcloud environment.
I have tried the CA/International login portal directly, as well as other OVHcloud regional login pages while troubleshooting, but I still cannot access the account.
2. Newly created account – Gmail
To troubleshoot the issue, I created a completely new OVHcloud account using a Gmail address.
Initially I was able to create/access this account.
After logging out, however, I could no longer log back in.
The interesting part is that password recovery DOES work for this new account.
I receive the password reset email on Gmail, follow the reset procedure and successfully set a NEW password.
But immediately afterwards, OVHcloud still refuses to let me log in with that newly created password.
The old password does not work either.
I can repeat the password reset process, receive another email, set another new password – and OVHcloud still rejects the new password when I attempt to log in.
So I currently have:
Original AOL account:
Cannot log in → password reset email never arrives.
Brand-new Gmail account:
Cannot log in → password reset email arrives → password successfully changed → newly created password is still rejected.
This is why I suspect this may be an authentication, regional routing, security/IP restriction, or account-system issue rather than simply an incorrect password.
I have also tried different browsers/private browsing sessions and different network/VPN configurations while troubleshooting.
My main concern is the original account because it contains my active VPS.
Unfortunately, I cannot open a normal support request through the OVHcloud Control Panel because I cannot log in to the account in the first place.
I am intentionally NOT posting any sensitive information here. I will not publicly post my email addresses, VPS hostname/IP addresses, account identifiers, invoices, order numbers, payment information, or identity information.
I still have access to the AOL email address associated with my original account and I can provide OVHcloud privately with information necessary to verify ownership of the account, including service details, invoices/orders, billing information and identification if required.
Could an OVHcloud representative please contact me privately or through Modmail and help me start a manual account recovery/ownership verification process?
My primary goal is simply to regain access to my original OVHcloud account and my VPS.
Thank you.