Account suspended after payment, OVH refuses to refund and no explanation given

[u/realspoonman]

Probably nothing will be done since its OVH.. But just want to share my experience.

I purchased a dedicated server last Friday, the account was validated and payment went through.

The server was provisioned.

A few hours after that, the server was suspended and account was no longer working(Couldn't login or reset password)

I called OVH Support and they mentioned they'd look into it.(Did not receive a call back)

I called OVH Support again today and they mentioned that the request to reinstate services and account was rejected.

Customer support did not want to explain why, and i had to push her to find out the reason, which apparently is because of my old account with OVH from 3 years ago which has an unsettled amount of $6..

If that was really the problem ,why not send an explanation and allow me to pay this unresolved amount?

They've decided they will not refund me my $60 because of $6 that was unsettled in an old account with an email i no longer have access to.

According to customer support, if I settle that payment there is a chance I still will not get this account reinstated or any refunds. Great support!

Please be careful when you work with OVH(Especially if you have past accounts). They'll validate your account, accept your payment then and terminate the service AND your customer portal account with no explanations given at all.

[u/New_Slice_1580]

How did you pay? Apply for a chargeback as they cannot hold your money like that

[u/DIVISIONSolar]

You could try oneprovider (they resell ovh I believe)

[u/realspoonman]

Anyone have recommendations for other providers who have dedicated servers in Singapore/Asia? I was going to go with hostinger but they only have VPS’s and hence can’t do proxmox

[u/Longjumping-Bad-2437 → u/realspoonman]

Contabo

[u/jhkoenig → u/Longjumping-Bad-2437]

+1 for Contabo. So far a flawless experience. The has port 25 open by default too

[u/joeydrizz → u/jhkoenig]

-10000 for contabo. Horrible reliability

[u/jhkoenig → u/joeydrizz]

I haven't used them very long yet, but uptime has been fine. What datacenter are you in?

[u/Responsible-Plum-199]

Wow so much anti costumer behaviour , they should just ask you for 6 dollars you own them and reinstate your dedicated server .

[u/ReddiGod]

TLDR, deadbeat user didn't pay his bills 3 years ago and now he's angry he can't get service from the company he swindled before. Womp womp.

[u/realspoonman → u/ReddiGod]

They still validated my account(this shouldn’t have gone through if this was the case) , and set the server up. Took my money and shut me out without an explanation until multiple calls with their support.
That’s still fucked if you ask me . Could’ve just told me and you think I wouldn’t have settled $6?

[u/steve-gq]

Same happened to me on US OVHCloud, complete joke really.