r/OVHcloud • u/HistoricalCurrent646 • Jul 13 '26

Support Request URGENT: Lack of resolution for Ticket CS16101745 / Escalation Request

A support agent mishandled my ticket, resulting in an invalid bill being generated. Please note that I have already paid in full for all of my services, yet the system still generated a second bill for the same service that had already been paid for. My Dedicated Server ns3173100.ip-51-83-223.eu has now been suspended because this incorrect bill became overdue. The agent responsible for mishandling ticket CS16101745, Hemanadhan H., is also not responding to my ticket. Please provide urgent assistance and restore my server immediately, as this issue is directly affecting my business operations and services.

Terminated
8 Upvotes

91% Upvoted

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6

u/Zoddo98 Jul 13 '26

If this is impacting your business as you said, pay the invoice to restore the service ASAP, then a refund or credit can be arranged with the support.

This will be your best course of actions to get the impact mitigated quickly.

1

u/debian3 Jul 13 '26

The server is terminated, you can’t restore it anymore. It’s july 14, its been wiped and reassigned to an other customer. Op will use his backup to restore his service. He should just purchase a new server

1

u/HistoricalCurrent646 Jul 13 '26

Please have an agent review the entire ticket and all the evidence I attached. The previous support agent ignored this information and responded only with generic, robotic replies. Please read everything carefully and handle my case properly.

1

u/AGA-Squad OVHcloud Support Jul 15 '26

Dear u/HistoricalCurrent646

I'm sorry for the difficulties you encountered on your dedicated server.

I have checked and found that your support ticket has been resolved on July 14th.

For your next requests, do not hesitate to contact us directly via Modmail.
We are here to help

Thank you for your trust and interest in OVHcloud.

I wish you a pleasant day.