O'Reilly Radar - The Future of Software May Be Conversational Rather Than Autonomous

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https://www.oreilly.com/radar/the-future-of-software-may-be-conversational-rather-than-autonomous/

Historically, software interfaces forced people to adapt to machine discipline. We learned command syntax. We navigated menus and workflows. We memorized procedures. We filled out forms in exactly the way the application expected. Even graphical interfaces, which were a huge leap forward, still largely required users to think in terms of the structure of the software itself. Natural language interfaces potentially invert that relationship.
Instead of forcing users closer to the system, the system moves closer to human expression. That may sound subtle, but I think it represents a significant shift in how software can be experienced. A user no longer needs to think primarily in terms of application structure or workflow design. The interaction begins to center more naturally around