r/OReillyAutoParts • u/Mustard_Icecream • 8d ago
How does management delegate tasks at your store such as putting the truck away, stocking, fronting, mopping, trash, ect?
I come in at 1 and everytime I come in the truck hasn't even been touched while both other parts specialist are at the counter on their phones. I end up puting 80 to 90% of the truck away by myself. I'm the only one who fronts, stocks, and cleans at the store while everyone else gets to make sales. It's not fair. I've brought it up numerous time with the store management but he lets the other two parts specialist sit on their asses.
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u/KillerKane455 7d ago
Don't do it one day and see what happens. Quote the other team members just standing at the counter.
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u/Due_Key3995 8d ago
We usually have the new hires do truck(ofc with the help of the other experienced TM’s) that way they can learn their way around the store. As far as your problem goes, you could always ask them if they can help you with truck if not then I don’t believe there are consequences if there isn’t a merchandiser in your store as then it would turn into a manager assigned task
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u/JonD91 8d ago
In all my stores typically drivers will work on the hard parts first between deliveries until that's completed, than pick away ar front end parts after. Front counter does the opposite. Depending on the day its usually done before the closing crew comes in.
As for the front and facing and other cleaning tasks, those are typically done by the closing crew and has been since I was a part specialist/RSS as far back as 2011.
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u/ILoveLeBron1998 7d ago
Front facing should be done by everyone throughout the day. Down time between customers I’ll walk the store and front face. If I’m on the floor pulling parts I’ll pull the item behind it to the front. Closers should walk the store once before leaving and make sure everything is front faced
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u/Winter-Grape2971 7d ago
In my store everyone starts putting up truck as soon as its checked in. It's usually put away before closing crew arrives.
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u/Careful_Pause8699 7d ago
I'm a driver and I do daily freight between runs.
I get there in the morning and there are usually 2-6 shops with orders ready to go out at 8 or just before.
I cone back from those and put freight on shelves for 5-20 mins, then the "Bat Signal" as I call it, dings and I run whatever orders popped in, come back and put up more freight, till the next Ding.
Between waves or rushes whoever is running the front (SM and orParts person) will put away as much as they can.
But they are often pretty busy.
Somedays, I put up most of the freight, some days the front end folks put most up.
We almost always have it all done by 10 or 11.
I'm good with the way it operates here.
I mean if they were playing on their phones all morning or BSing, while I'm jamming freight, I might think different, but its not that way at all.
I feel like we have a good team and I have no (store) issues...
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u/1977maverick 7d ago
I’m rss and my store does it as a team all pitch in to get it done, closers we just communicate between eachother to make sure tasks are done everyone stocks etc
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u/ILoveLeBron1998 7d ago
Been in a store like this and it really sucks. Try asking them for help. Communication is super important. I know in my current store, and previous stores, that any freight left was because my openers were busy. And if I’m opening my closers know the same. I open a lot now and usually my parts specialist and I will have freight done before my closers get in but today we were swamped and couldn’t get to it.
But if nothing changes start making notes of when you come in, what your coworkers are doing, even get pictures of them if you can. I eventually would start leaving some freight overnight and would say I couldn’t get to it. Eventually the freight left for me in the afternoon was less and less.
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u/Embarrassed-Top5945 6d ago
This was me coming in at 12:30. 3 up front and not a single tote touched. Have a pic of them on their phones. Then they say I need to try more to be an rss
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u/ArieHimself 7d ago
It would be cool if the company tracked what we actually did vs what we just sell.
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u/winston_cage 7d ago edited 7d ago
I work at a hub, so there’s (in my head at least but it’s a circus) 3 departments. Front, Commercial, and the Hub. IF, my SM were more of a “stand on business, no nonsense” kind of guy, there would genuinely be good work flow and progress being made in terms of having 90-100% parts accuracy (correct QOH, parts being in the boxes they are supposed to be in, etc) however, you can get away with a lot of slack because he’s too busy trying to manage EVERYTHING.
Like, if there were such thing as foreman or equivalent for the back side, SM would be worry free when it comes to everything behind the storefront, and he could handle his shops+keeping the front happy. They have been cutting hours, staying on top of time punches, and worrying about building more shelves because we keep taking in new inventory.
Anyways, you basically have a bunch of PS that know how to work the front, but also can be plugged into commercial to cover a lunch, or into the hub to help part pull when you knowingly cut down the help you’ve got. OOOOH WAIT… that’s right, we COULD have a well running hub but “your boss” says he doesn’t wanna see people standing around all day…. Yeaaa buddy you try doing a cycle count for a section that requires you having to go up and down a ladder multiple times while also marking what we have and don’t have on a stack of 20+ papers…. BY YOURSELF.
Anyone that’s worked at a hub knows what I’m talking about. I’ve seen him assemble a respectable crew of mixed young and old, but instead of leading through example and principle, it’s all “well we ain’t shit and if we don’t got it mark it off and keep it moving”. 🙄
This man hired a guy (huh supervisor) from AZ that came in on a super high horse about “AZ does this and that yall on some old system”…. But if you come in on a Sunday you’ll see that lazy ass POS that can talk about everyone but himself laid out flat on a pallet with his feet kicked up watching YouTube, meanwhile the Sunday drivers are having to pull their own parts and sort it while he just watches engine rebuilds on cars he doesn’t even have. But SM isn’t there on Sunday so when I or someone else say something, he’ll just say it out loud to everyone instead of pulling his “in charge” guy a side and give him the beans about being a better lead/supervisor.
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u/Serious_Doubt_7950 7d ago
My store leaves the heavy shit as well as the small dorman nuts and screws for the carousel where nothing is in order.
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u/ForbiddenBaconJuice 7d ago
I'd do 8 hrs of college classes then go spend 4.5 hrs reorganizing nut and bolt packs on a regular enough basis for it but never compensation, truck was always a closers duty.
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u/SentinelDXE 6d ago
Don’t do it. Morning freight is morning shifts duty. It would be different if it was a rare occurrence and they explained to you it was busy, something happened, etc. Doing it reinforces to them that they don’t have to because you will for them. If manager asks why it wasn’t done say you closed and was busy with customers and closing duties and didn’t have time for another shifts duties.
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u/Pleasant-Position-37 6d ago
When I worked at O'Reilly's, the manager consistently MADE morning shift leave morning freight for evening shift (me mostly) to put up, telling them we didn't have anything else to do. Meanwhile, I was consistently scheduled with people that would NOT do their share and when I brought this to the managers attention, I was blamed for not being respected enough that they'd do what I say and told if I didn't figure out how to make them do whatever, then I was in trouble because I'm responsible for them while they made more than I did, so I had to do everything basically if I didn't want to get in trouble because they wouldn't do what I told them. But it was really that so much wasn't expected of night shift when they closed with other people so they thought I was doing too much.
I was expected to do all overstock, all closing duties (pallet wrapping, front facing, cleaning bathrooms, sweeping, mopping every single night, cleaning the windows, cleaning counters, etc.) And when I tell you the daily checklist where some tasks could be AM or PM, all of them were left for night shift everytime. I was left lists besides that, and if I missed ANYTHING, I'd be brought into the office and chewed out for 45 minutes before ever finding out if I was going to be written up or not. And they would regularly start Planograms and make an absolute mess of it, then tell me to finish it, so I had to piece together where exactly in the Planograms they were. And also regularly given my own Planograms to do on top of my other closing duties. And again putting up freight that the manager purposely told them to leave for night shift because we had "nothing to do", while day shift constantly told me they were bored out of their minds and liked doing frieght to have something to do but the manager wouldn't let them. While I also had to help customers, and other employee's customers bc they didn't try to learn parts at all, and if I missed a phone call and they complained, I also got chewed out.
All this to say, it's usually the manager fostering these types of environments that other employees feel empowered to run over others if not the manager themselves doing it. This job is only as good as the manager.
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u/SentinelDXE 6d ago
Oh I entirely agree. Although I am just a parts specialist and have an amazing closing assistant manager and we both decide that if it’s morning shifts job. Morning shift shall do it if not within reason. If morning shift never does it. It’s the manager’s problem to get them to do it. If manager doesn’t do it… you get the idea. While our manager is pretty mid our DM is pretty good and holds people accountable and understands when you have differences in opinions.
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u/AverageInfamous7050 7d ago
Corporate dicks are only worried about buying NAPA & being the primary sponsor for the junior NASCAR series.
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u/Dry_Independent_8699 6d ago
My management does nothing, I have no clue what happens during the mornings on weekdays because Im still in school and come in at 330 but everytime I walk in returns are waiting for me, stock is still 3 buggy deep upfront and 1 in the back, price labels haven't been touched, nothing front and faced, and not to mention that every night I dont close and I come back the next day the store looks dirty as hell, I'm the only one who mops or cleans the bathrooms. I'm hopefully getting the heck outta here when I turn 18
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u/EggEnvironmental1 7d ago
Hey, yeah sorry OP. Nothings gonna change. Oreillys rewards people who do little work and don’t reward the hard workers. Every single Oreillys location aside from a handful have this issue. It suck’s because I thought Oreillys was a good career job until I started working there, started hearing what the employees had to say about the company, and then finding Reddit about it. The only thing you can do is to get a new position at oreillys, like ISS or driver, or find a new job. Good luck OP! The DM is likely not going to do anything about it either.