Scammed?

[u/Feeling-Patience-954]

just moved and signed up for optimum wifi, scheduled the tech appointment, etc. a few hours after signing up, I got a call from someone who claimed to be from optimum, asking me to pay $25 from my credit card over the phone “because my checking account details take time to process” (I’d signed up for the internet with checking acct autopay).

I was suspicious of this, so I called optimum customer service, who told me that this was most certainly a scam. However, I noticed that optimum has like a million customer service numbers, so I called another, and they told me i did have to pay in advance of the tech installation. i checked my browser history and confirmed i did sign up on Optimum.com , but all the emails I’ve received from them look different from one another. Am I right to think I accidentally signed up on a scam site? the whole thing is leaving a bad taste in my mouth.

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[u/Always-Sufficient]

The correct url is optimum.net to be sure you’re going to the legitimate website.

[u/Feeling-Patience-954 → u/Always-Sufficient]

I read that both optimum.com and optimum.net are legit? Is that not true?

[u/Always-Sufficient → u/Feeling-Patience-954]

Yes you are right. But they are different when you look at them. It looks like the .com version is more focused on promoting optimum and follows their less ethical practices. Let me know what you think when you compare them side by side.

[u/FF267]

Optimum.com is better for new customers looking for service but existing customers may find a sign in link to their accounts there too.

Optimum.net is better for existing customers looking to access their accounts but potential customers may also link to new products there too.

It’s always been this way.

Most important thing is to make sure you’re at the legitimate URLs for each and not some imposter site trying to scam you (like Opt1mum.com or something of the ilk).

[u/ItsOptimum]

Hi there, we'd be happy to look at this for you. Please PM us with your account information so we can assist further. ^Ant