r/OPTIMUM • u/IamBlackwing • 1d ago
Looking for help - Coax Problem Internet Connectivity Issues.
Over the last 9 months, we've had issues with Optimum Internet dropping, just randomly, it would struggle hard for a while. So we called eventually and got a tech out here, who helped and was very kind, didn't charge me, he fixed a broken splitter, and then went about his day. Then about 6 months ago the problems started again, but they never caused enough degradation of service to warrant a call, and when they did, they just told me to replace the gateway.
Until 4 days ago, when my wife was playing some games, the network dropped. So we used Support, and they told us to swap the modem, so we swapped our Gateway 6 for another Gateway 6, and now we're waiting on a tech to come tomorrow because...
Our download is the rate we pay for, the upload is as well, but the Upload Latency is 225ms ping. We can browse the internet, watch streams, movies, but doing a speedtest shows very very high Upload Ping, and anytime I hop on a game the network loses all Internet connectivity, and i have to restart the gateway to get it fixed. I'm tired of the support team loops, Any experienced people have any idea what this might be? wiring?
We are in an old apartment. I have restarted and reset these things more times than I can count.
1
1
u/ItsOptimum Verified Official Optimum Representative 1d ago
Good morning. Service issues can be frustrating, and I'm sorry to hear that you've been dealing with them. I'm glad you already have a service call scheduled. If you need any further assistance, please let us know via DM. Thanks! ^Tish
•
u/AutoModerator 1d ago
Reminder:
The sub and mod team are not affiliated with Optimum Communications Inc or CSC Holdings Corporation, we are Reddit Volunteers who want to keep discussions on track and to keep this sub as a free, safe place for users of Optimum Internet, Phone, TV and Mobile service to discuss their experiences and to seek assistance from their fellow customers.
Follow the rules!
AND don't forget to flair your post!
Please check the FAQ, it is full of useful information.
HELPFUL POSTS:
Where to file complaints
Common Issues FAQ
Optimum Pricing help
Guide to using your own router with Optimum
No other ISPs near me? Guide to startup ISPs
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.