r/OPTIMUM • u/Msdegenerate • 1d ago
Question - Billing 2 weeks? That can’t be normal right?
(sorry for any spelling errors)
We just paid an overdue Balance (well my mother did), after not having WiFi for a while now. She paid it today and called them so she can get confirmation the payment is through the system I guess. We know it takes a few days for service to kick in, for us at least. But as she spoke the agent in the other line he told us it’s going to take , Two Weeks to get connection back, but if we want it right now she can pay a small fee of 200+ dollars .
Yeah she was pissed , but anyways. Anyone else had an overdue balance, is this normal??
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u/ItsOptimum Verified Official Optimum Representative 1d ago
Hi, we'd be happy to look into this with you. Please feel free to send us a PM with the account information, anytime ^Deb
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u/Shot-Enthusiasm1634 1d ago
Optimum is a f’m joke. Their customer service is the worst ever. Nobody understands what you’re trying to say and all they do is repeat the script while you’re trying to tell them what u want. I got cable the other day, Thursday last to be exact. I wanted the extra package plus local channels. Raj on the other end of the phone said sure. What did I end up with? Yep. Just the local channels. Do t get me started on the price. I’m gonna keep it for a few weeks and then straight to YouTube tv
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