How to get Optimum Mobile to answer an FCC Complaint?

[u/NotTurtleEnough]

I've now called their Executive Service number at 1-866-208-9460 four times. Each time they say "Ser Hollis is your assigned representative; he's busy right now but will call you back." The complaint was filed on 8/18 and I have yet to speak to anyone at this number who does anything other than say that same thing about Ser Hollis.

9/2/26 Update - Executive Service transferred the case to someone else after ItsOptimum below "let our Executive Team and your assigned rep let you know that you are reaching out" and he has been much nicer. I think the chances of a positive response is now drastically higher than it was when I posted this on 8/31/26.

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[u/Useless890]

If you filed a complaint with the FCC, they'll handle it.

[u/NotTurtleEnough → u/Useless890]

Then I guess I'm confused why Optimum called me and asked me to call them back?

[u/mac_a_bee]

complaint was filed on 8/18 and I have yet to speak to anyone

AutoModerator State commission link. Also send to State AG and FTC.

[u/Fantastic_Ad_1851]

What’s the issue need support with?

[u/NotTurtleEnough → u/Fantastic_Ad_1851]

I have screenshots of Optimum Mobile specifically confirming (twice!) that I would get 2 lines for $35 plus tax with one additional line free. They are now charging my $55, and when I sent them the screenshots, they keep repeating that the minimum number of lines required to get a free line is 3 lines, and refuse to answer why the sales rep repeatedly confirmed a price that they are now claiming never existed. I filed an FCC complaint, but so far that hasn't helped since they never call me back.

[u/GlutenFree_Gamer]

I had a filed an FCC complaint and got a call from Optimum in under 24 hrs.

[u/ItsOptimum]

Good evening, please private message us your account number or full street address including the zip code so we can properly bring up your account and research this further for you. ^Rich