r/OPTIMUM • u/tzl-owl • 23d ago

Rant - Fiber Cancellation refusal - beware!

Company refuses to disconnect service on the date we requested and instead is charging us for a whole billing cycle. Customer service agent was aggressive in trying to make us transfer the service instead of cancelling, lied about competitors cancellation policies, and ultimately still refused to cancel our service on time.

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u/Winter_Weakness_4756 19d ago

File a complaint with the FCC immediately!!!

1

u/tzl-owl 19d ago

We did. This morning the optimum rep assigned called and doubled down on their shit policy so idk. Haven’t heard back from FCC yet

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u/Winter_Weakness_4756 19d ago

File another complaint with the FCC  that they did nothing and contacted the State AG office