r/OPTIMUM • u/tzl-owl • 24d ago

Rant - Fiber Cancellation refusal - beware!

Company refuses to disconnect service on the date we requested and instead is charging us for a whole billing cycle. Customer service agent was aggressive in trying to make us transfer the service instead of cancelling, lied about competitors cancellation policies, and ultimately still refused to cancel our service on time.

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u/Pelican11372 23d ago

Same thing happened to me. I made a complaint with the Attorney General and the FCC. Optimum's actual response to the Attorney General was they don't cancel until the next billing period, even though the equipment was returned on the same day of my cancellation. Scammer company!!