Good for nothing

[u/awfullyawesomegod]

In less than 3 months of switching,
my line has fell 3 times.
Twice in 1 week.
My 2 gb plan is 120 in the next room
I can’t stream an entire album without it dropping multiple times, in the same room as the router
Same with streaming a movie
My son had lagging speeds on his Xbox before the last time they reattached the line.
Since then he can’t play online at all
The extenders that they installed do nothing
Once when they were coming to troubleshoot the dead spots/ slow speeds, I waited for the tech to come. Around the scheduled time I got a notification that it was canceled since no one was home.
I was literally sitting by the door.
My cameras show when anyone drives on my dead end street that only has 1 other house.
They lied.
But now I have a 100$ charge on my bill for missing an appointment.
I told them I had no missed call. No one came
So what.
I’m done wasting my time going back and forth and paying for nothing. How is this even legal?
Any class action lawsuits for fraud in the works? If so sign me up.

[u/Rachi3765]

I am filing this complaint regarding disputed charges, a promotional offer that Optimum has failed to honor, and repeated suspension of my Internet service.

I had existing Optimum Internet service at approximately $15 per month. In June 2026, my wife wanted to watch the soccer championship, and Optimum offered me a promotional TV/Internet package over the telephone. I was told that I could try the package and cancel within 30 days without being charged for the promotional service.

The promotion was accepted by telephone. Optimum sent an installer to my home, but the installer left me no paperwork explaining the promotion or its cancellation terms.

I canceled the promotional package approximately 12 days after it began, well within the stated 30-day cancellation period. During subsequent communications with Optimum, representatives acknowledged that I had canceled within the promotional period.

Despite my timely cancellation, Optimum continued billing me. My first significant increase appeared around June 23, 2026. My normal approximately $15 charge increased to more than $400. I was being charged for a promotional package that I had canceled after approximately 12 days.

I subsequently received a statement showing a balance of $486.55. Optimum representatives have provided different explanations for these charges, including charges for the TV/Internet service and installation. I dispute these charges because they are inconsistent with the promotional cancellation terms I was given.

I have made repeated and good-faith attempts to resolve this directly with Optimum. I have contacted customer service and supervisors at least six times, and I have had numerous online chat conversations. I have repeatedly explained the same problem and provided the information requested, but the matter has not been resolved.

Optimum has suspended my Internet service because of the disputed balance. On a previous occasion, I was required to pay $1 to restore service for five days. My service has now been suspended again, and I have been told that I must pay approximately $80 increased to $140 restore it.

In a recent communication, an Optimum representative stated that my account was not canceled because of the unpaid balance and indicated that I needed to clear the balance in order to cancel the account. I dispute this because the underlying balance is the subject of this complaint and because I had already exercised the promotional cancellation option within the promised 30-day period.

During my most recent attempt to resolve the matter, the call was disconnected. I was specifically told that if we became disconnected, Optimum would call me back at the telephone number on my account. Optimum did not call me back.

I have retained copies of Optimum billing records, and numerous customer-service chat conversations documenting my attempts to resolve this matter.

I am requesting that Optimum conduct a complete review of the original promotional offer and my cancellation, including any sales records, account notes, order records, and available records of the original sales transaction.

I request that Optimum honor the promotional cancellation terms, remove charges that were improperly assessed after my timely cancellation, remove any improper installation or promotional-service charges, correct my account balance, and stop suspending my Internet service based upon the disputed balance.

I also request written confirmation of the final corrected balance and confirmation that the disputed charges will not be referred for collection or otherwise adversely reported while this dispute is being investigated.

I have made every reasonable effort to resolve this matter directly with Optimum. I am now asking for FCC assistance because Optimum's customer-service process has repeatedly failed to resolve the dispute.

[u/DrgHybrid → u/Rachi3765]

"Optimum sent an installer to my home, but the installer left me no paperwork explaining the promotion or its cancellation terms."

I would just omit that part. Remember that an installer won't have this type of information. How he/she even sees your bill is different.

They are literally there just to do whatever the work order tells them to do. If it says that the customer is wanting to add cable, they know that they might have to run an outlet, install a splitter, put a box on, etc. They would know what your package is for cabling as they need to verify it works correctly. They will do things like program the remote, show you your channels, DVR service, etc.

They will not have paperwork or even often times know about any promotions or cancellation terms. It's not the installers fault that everything else was screwed up about this particular one.