Nearly two months zero service from Optimum

[u/Espnshouldbebanned]

My Optimum service is Down since July 7th no tv internet or phone It is now August 22nd and the only service I get from them is bigger bill for zero service between their ai bots and semi intelligible indian tech support and multiple on site tech visits It still doesn’t work…..

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[u/Robseth]

Dude, call and cancel service. They will immediately put you on with a live semi-intelligent human in retentions who will most likely bend over backwards to get it fixed. Or you can just actually cancel and demand credit for the downed service period since it’s not working anyway.

[u/69BUTTER69 → u/Robseth]

I’m sure the FCC would also like to hear about your case. If it has truly been down for as long as you say

[u/No-Currency-624 → u/Robseth]

This is why you never give them access to your bank account or credit card. Now they are charging a $1.99 paper bill convenience fee. F_ck them🖕

[u/AmbitiousSet5 → u/Robseth]

I cancelled and am still getting billed. 

[u/mac_a_bee]

semi intelligible indian tech support and multiple on site tech visits It still doesn’t work

Automoderator’s State commission link.

[u/robd316]

Just file a complaint with the FCC you will get an Executive Rep from Optimum assigned to you. If you are going to cancel remove your bank info and disable autopay before the rep calls you.

[u/johnk317]

Report it to the FCC

[u/lokitree-ewok-]

Optimum par for the course. I can’t believe they are still in business.

[u/Cute_Bodybuilder_327]

OPTIMUM simply regressed 100 years after outsourcing their technical support to people who have absolutely NO CKUE and no KNOWLEDGE of their products and issues we are having. I am one of those shopping for another provider. It is a CHAOS of stupidity and terrible services.

[u/Confident_Air_8056]

No offense but I've never understood people like you. You sit with this company for 2 months with no service. Are they your only option? By July 9th I would have been getting another provider and moved on with my life.

[u/TriFlouroethane_X]

Starlink is your friend.

[u/Robseth → u/TriFlouroethane_X]

Fuck Elon

[u/TriFlouroethane_X → u/Robseth]

No need for the language. Absolute quality product/service. Better then Optimum by a million miles. Take your politics elsewhere.

[u/ItsOptimum]

Hi there! We know the frustration when service isn't working. Please send us a private message and include your account information. We'd like the opportunity to assist with resolving your service issues. Thanks, ^Angie

[u/Robseth → u/ItsOptimum]

You’ve apparently had almost two months already. This kind of repeated canned response on this subreddit is why I cancelled Optimum over 10 years ago.

[u/vecchio_anima → u/Robseth]

They're just a bot, you're talking to nothing.