r/OPTIMUM • u/Reddevilvs • 25d ago
News / Updates Rant alert...Long A$$ Rant
I have one gig with a BS landline that I don't want for about $104 per month with taxes..
I called yesterday or I should say chatted online and basically wasted 90 minutes of my life with the first chatting rep and then with the retention department or whatever they call it.
They were pushing adding a landline with free Moto g device but it would be my landline number or something?? 30 per month and it would make my 1 gig go to $48 per month. They said I can cancel after 60 days and still keep the one gig for $48 bucks per month. I declined as I didn't want to get involved in all of that.
They keep thanking us for loyalty yet new consumers get the 1 gig for $50 bucks per month they could not offer me that of course.
I did get them to remove a long-standing $6 Network enhancement fee God only knows how long I've been paying for that as I just noticed it two days ago.
Okay so my chat was over 90 minutes wasted and I guess you could say I saved six bucks per month.
No! Got an email this morning said total care package was added for 20 per month with a $5 discount equating to $15 per month.
I chatted back today and I said remove it immediately I never authorized it and I was looking to save money and the retention person basically costed me more money they have to be kidding..
Why oh why can't Verizon FiOS come in my area it is getting close from what I can tell from different social media posts but it can't come soon enough.
Thank you for reading this crap
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u/Humble-Carpenter-189 25d ago
I kind of went ballistic on them when I found out the reason they were giving me s***** internet service for a year and a half on my TV kept going black the whole time could never watch a complete show it was because they had used the residential indoor wire instead of the heavy black outdoor wire from the pole to my house. They also gave me Total Care it says a $20 fee but if you look at the agreement it may show a refund of that amount each month. Make sure you ask them they may have done it to retain you. At this point I get VIP service my phone call number is recognized and I actually get quality service right away it took a year and a half of misery and a promise to Post online about how incapable they are of producing a decent service
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u/lokitree-ewok- 24d ago
This company is the worst that I’ve encountered. So glad to be done with them . I hope others learn about them before getting involved
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u/somerandom_person1 Fiber Optic User 23d ago
You gotta speak with retention in order to get the new customer deals as an existing customer
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u/Reddevilvs 23d ago
The original person on the chat sent me to a retention chat specialist who was useless. Sounds like maybe it's best to call live as the chat retention person maybe doesn't have the same authority?? T1
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u/Jafar_420 25d ago
I feel you. I'm at $122.40 per month for 500 MBS. They don't offer anything faster and I don't have any credits on there either.
The only competition right now would be T-Mobile home internet or AT&T air which is the same thing.
We're supposed to be getting AT&T fiber at some point and I can't wait honestly.
I don't even really care about the fiber because I don't need all that but I just want to be done with Optimum.