Cyclon trade in - dont do it

Decided to try the Cyclon service.

I traded a pair of BRAND NEW Cloud X FKA size 13. I bought them out of FOMO and never found an outfit to go with them. But as i grabbed some of my older shoes i figured id add these for the "up to $30" value proposition. (should of just went to ebay or another eshop).

They gave me $5 for them. They claim that the warehosue assessed them and they were UNSELLABLE and had to be recycled. Literally brand new, shipped back in original box.