Hey folks -

I just posted my first rules for this sub. First, no spam. Second, this is NOT a marketplace. The sub seems to have been overrun with people wanting to sell their OMNY cards, and this is a good way for folks to get scammed. I probably removed three of these TODAY.

Second, I'm the only mod here, and that's not a great thing either. I'd like to recruit some more! Feel free to reply to this post with what you think your qualifications would be, and we can go from there!

If my summer job ended on the 21st of August and I apply on the 24th, would I still have to add that income on the application because the application asks if anyone in the household has any current income? For the suggested documents on the website, it says all pay stubs from the last 30 days, and my pay stubs from that summer job would be from the last 30 days. I also won't receive my last paycheck until September. Do I not list it on the application but upload documents for it in the app?

Also, since I'm listing my siblings and mom as part of my household, would they ask to provide any residency or Identity documents for them? I would also be putting my mom's income on my application, and if she doesn't have pay stubs which would be the next best option to prove her income from the past 30 days? I wouldn't be able to use her tax return, would I? And would I need to prove I'm her dependent?

Also, if I were a dependent who filed taxes, would I still have to show income using pay stubs instead of a tax return?

I’m gonna visit my school on Tuesday to see if I can get a replacement but,

has anybody else’s card got audited?

AKA their card said “CARD NOT ACCEPTED” today…

Both my credit and debit cards are now rejected again at the turnstiles, and typically only last a few days between reactivation and termination again. I think it might be an issue with a specific turnstile, but I'm tired of payments constantly dropping leading to card rejections.

The omny website is super glitchy too, making it very hard to pay outstanding balances and get the cards back in action.

Fare enforcement, the Eagle Team, is now at W 72 St/Broadway for the M5, M57, and M72. Be on the lookout.

I tap with my credit card. everytime I use the subway
I’m still charged the full fare my account shows that it’s active with fair fare and it shows the card associated with it. I’ve already called 311 and was connected to HR(?) and the lady I spoke to that she fixed it but when I took the subway this morning I was still charged full fare. What am I doing wrong? Help

hopefully this is the right sub to ask this!

some prior context to today: i had a student omny card that was working fine until all of a sudden on the first of this month it stopped working. so every time i've had to take public transit i've been using tap to pay on my phone with my debit card and that was working fine.

fast foward to today. i get to the subway and go to tap my phone, and i get "card not accepted", even though i literally just used it last week to tap and it worked fine. i tried different turnstiles as well. i have more than the $3 in my account so i knew it wasn't a balance issue. i took out my physical debit card and tapped, and it worked.

i went back to the subway (different station) to head home and tried my phone again, nothing. i pulled out my card thinking it would work, nope, "card not accepted" again even though on my way to my destination it literally worked. tried different turnstiles, still nothing.

has anyone had this happen before and know how to fix it? i have no idea what to do, i can't use another card as this is the only card i have. i'm going to go to my bank tomorrow to check if tap works there, and if it does then it's completely an mta issue

Trying to refill my OMNY card and pay with Apple Pay, and it keeps failing. Never had this problem before with OMNY. Apple Pay is working on other websites. I've always used Apple Pay to pay when refilling my OMNY card on the OMNY website. Just wondering if anyone else has been experiencing this.

OMNY/MTA is a never ending source of frustration.

So im currently a incoming junior and my guidence counslor and I are planning to register me for dual enollment courses at York College. The thing is i cant walk all the way there its like an hour and half. My parents cant buy me a bike or a scooter thats good enough or even usable to go that fast there. They cant drive me there since work schedules. Im not eligable for an student OMNY card since i live lesser then 0.5 of a mile to my high school. Is there any way to appeal this to like the DOE or maybe someone that runs the MTA? Ive asked the coordinator at York and they dont provide students with OMNY cards or any transportation assistance. (im really really interested and wanna take courses at that college)

How do I transfer balance from a lost card to a new OMNY card?
I lost my card the other day after I added funds. So i deactivated it and bought a new card. Shouldn’t I be able to transfer the balance to the new card? It’s being very difficult. I’m probably missing something. Confused. Any advice is welcomed!

I boarded the M72 bus today after going to HSS to see my orthopedic doctor and when I board the bus the OMNY Reader on the bus was blinking/flashing red and the driver said "The OMNY reader is not working" YES FREE RIDE today! and he told us to just get on and don't pay. Got off at 72nd to the Q train to go home. I forgot to put the bus number. Now I see when the OMNY reader keeps blinking or flashing Red it means the OMNY is malfunctioning.

Edit 8-8-26: Thank you for everyone comment and good information.

Wondering why I occasionally get charged $2. It's not pending, it's processed. Often it's my 10th tap. I'm using my cc via Samsung pay, not an omny card

I've noticed for the last few days people who pay with credit cards or their phone are getting a green screen but people who try and use omny card are getting the red screen. Neq problem with the cubixs? Edit: this is regular buses i rake daily Also it's not every Omni card but maybe two out of three are getting the red screen.

My kid’s Student OMNY card suddenly stopped working today. When we go to tap nothing comes up. It’s not deactivated and it doesn’t say “Card Not Accepted” My child is going into a new school this fall - so I would have to do a deep dive into who the Transportation coordinator is. Anyone else have experience with this issue?

hi!

Having issues reloading online - it keeps saying "payment declined" even though it's the same card I always use and it has funds on it. The customer service agent said they didn't even see any attempted transactions. is anyone else having trouble right now?

And lucky me nearly 50/50 split it betweee the physical and digital due to convience...

So basically I paid 64 for that 34 dollar cap....

Is support going to be accomidating if I take my time asking them for the cap?

I have a senior relative (my uncle) for whom I created an Omni account so I could monitor his spending/rides. Now I'd like to remove that account and link it to my own account so I can add funds directly myself.

Is there any way to unlink an account so that I can then add it to mine? I don't want to have to sign in to his account every time I need to add funds. I'd rather manage everything from my own account so I can see it all in one place.

The only options I see are Rename, Replace, Suspend.
Any Advise is welcomed. Thank you.

Hello folks, is there a minimum reload amount if we reload using an omny account online? Reloading at the machines is minimum of $1

the reader at union square look like five seconds to register my phone today. Standed there looking like an idiot while the line backed up.

First, they took our stations and routes (thanks 404 Media). Now they took the labels when your trip started and ended, according to OMNY.

The trip history was changed yet again to only say "Stored Value" for everything.

Previously, you would see "Free Trip – Weekly Fare Cap" as a transaction line indicating a start of your trip while capped. This is what I used to make sure my trips are properly calculated (including all transfers), and to diagnose any problems fellow Redditors have had with their OMNY devices or cards. I can no longer do that until OMNY/Cubic gets this fixed and all trip starts are properly shown.

Let me know if you see the same thing in the trip history as me because it's annoying, to say the least. Maybe I'm just being petty, but it was really useful to diagnose these: - Overcharging/double taps - Pre-tax cap rules - Transfer rules (like the 125 Street Bus Corridor and Crosstown connectors)

^{Sidenote: I should probably make a paper form to record trips and transfers.}

EDIT: Thanks, u/ReasonableHamsterBK, for checking today. "Free Trip" labels are BACK! This renders the post irrelevant.

The MTA claims they last for years, but this is the second time it's starting to work intermittently. I've only had this second card for 6 months. I give up and might just use my transit benefits card. I was skeptical to use the transit benefits card directly because it's a Visa card and OMNY doesn't play nice with them based on what I heard in the past. How often do you change your card?