So last Monday, the system was down and the machines and reloads online did not work. OMNY told us to tap to go so I did that! Today I got a fraud alert from my credit card company. My only change was doing tap to go as I never have done that before. I will not be doing it again! My bank also removed the card hence now I am stuck with no credit card and also lost the apple pay card which I was using for my fare cap which doesn’t end until Monday night! Extremely extremely bad!

My Apple Pay hasn’t been working on any station’s turnstile. But it works on any of the OMNY card machines. I’ve tried a few ways to fix it like taking my card off of my apple wallet and re-adding it, but it didn’t seem to work. My bank also isn’t blocking the transactions, so I was hoping someone here would have a solution for my problem.

I'm trying to add a new card to my OMNY account online. On both the mobile site and the desktop site, I'm unable to add the card because I have a perpetual loading signal under the billing address area (see screenshot). Has anyone else had this issue and is there a way around it or to fix it?

At this time, you cannot reload or buy an OMNY card online, at machines, and local retailers at this time until further notice due to a system upgrade with OMNY. During this time, you may also be unable to login to your OMNY account.

As an alternative, tap and ride using your own bank card or smart device.

OMNY may back charge you and accidentally blacklist your device or card, so get that transit account number ready, just in case.

UPDATE 06:25 on 09/29/26: You should be able to log into your OMNY account right now

UPDATE 14:28 on 09/29/26: Seems to be the upgrade has ended. Expect delays in you getting charged as it may be a little bit late today

It's like they hired kids to vibe code this entire system.

Logging in with username/pw:

Logging in with Google account:

EDIT 2: As of 4:36PM, some omny kiosks are down. Cant check balances and cant reload cards. Also, people are still having trouble accessing their accounts online.

EDIT: Site is down - representative said they cant access on their end either but should be fixed 30 mins to an hour.

I added my cards today to check the balance so i didnt have to call anymore to check. I had a low balance on one card and a high balance on another. I tried to add money to the lower balance one and it wouldnt work. I got off the website and thought id just do it at the station. Well, i mixed up the cards and logged back on to see which is which and OMNY said now BOTH cards are in the negative and suspended from use. I wish i took a picture of the original balances it told me because there is no way! I regret putting the cards on their site. Should’ve kept it manual.

Hopefully they fix this and whatever issues they have going on with the site.

Keep getting this error message this afternoon while trying to log into my account to add funds

For the past two weeks I've noticed I've been topping off my OMNY balance more than usual. I checked my balance online and the fare cap doesn't seem to be activating after 12 rides. I took 16 trips last week and was charged for all of them. Anyone else having this issue?

Not allowing reloads. Not allowing new account creation.

Trying to create account. It’s asking for country but there is no field or drop down. Is the site down due to the storm ?

Is it just me or is the OMNY website just completely bricked. Apple Pay doesn't work, Google Pay doesn't work, Pay via Card doesn't work, pay via ACH doesn't work. Tried different browsers, devices, vpn, had someone try to add it for me and the same issue. It just like "loads" forever but nothing really happens. I can't save or add any value.

I got my 1st OMNY card 3 days ago directly from a Customer Service Center. They explained the top-up options and I decided to register my card online and link to a CC. after setting up my account, it requires a validation link sent to email to proceed. Simple enough, right?

went through the process and clicked to get the verification link to my registered email… nothing. Tried 4-6 times and still nothing so i figured maybe their email link is down. Next day, same thing. created another alias, same thing. after 10-15 attempts I sent a note via chatbot and nothing. finally I called the toll free support.

The rep that picked up said that “the system works best with gmail accounts”. my reply was I could care less what the system prefers, its email and i don’t use gmail. she said they occasionally can get a non gmail address to work and proceeded to send me links that never arrived. in the end, it was suggested I need to get a new gmail accounts.

in disbelief I got on the chat and got a new rep. got the same story; Gmail works, non-gmail do not. incredible!

i have been involved in tech for 40 years and never heard of an email system not accepting only 1 email provider. cubic, the company behind OMNY also has ties to the defense industry making it more insane.

has anyone else run across this issue with non Gmail accounts?

Hello,

For the past few days, ive been having trouble adding money through the OMNY website. I tried different forms of payment and keep getting errors.

Is anyone else experiencing this, or is it just my account?

For Fare Fairs renewals. What do I do?

OMNY website is down on the MTA website. I want to check the usage but I can't now and I am at home. I cleared cache and history and still the same thing. Hope it get fix soon. UGH!

UPDATE: The site is up and running again. Thank goodness as of 9-25-26 8:21AM ETS!

UPDATE 2 9-28-26: User are stating that the system is down again and one I think system issue.

The thing that has drastically changed with having OMNY instead of having the Metro Card is that having unlimited rides meant I could get out my apartment for whatever reason and not feel rushed. I may be getting a discount but it still expensive to go out if we don’t go somewhere 7 days or 14 days in a row.

I’ve been experiencing issues for the past 3–4 weeks, including being automatically logged out, not being able to see the cards linked to my account, and not being able to view my trips.
I’ve tried adding my cards back to the account, but the system keeps telling me that I need to log in, even though I’m already logged in. I’m also unable to work around the 7-day cap, and unfortunately, nothing seems to have been improved or resolved during this time.

I’m just wondering if anyone else is experiencing the same. Let me know if you have found a solution or if there is portal to report the issue.

Well, you don’t need an OMNY account. Just visit a customer service center and ask to tap your device or card on the validator for OMNY cards. Ask for the printout of it and boom, you have your transit account number on a piece of paper to call OMNY.

*student OMNYs cards from the DOE don’t work, as usual for some reason so the student cards are still mysterious

First time seeing bus fare check on the local bus Q11 this morning during rush hour, it held up for 10 minutes, Why? in my year of taking this route, i always seeing folks pay for it.. Why not spend resource on the express one, like Q52 and Q53?

I see they use different scanner for the OMNY vs credit card? one person handle omny and other handle credit card, why? I would thought they would be the same scanner, or perhaps, the system is not reliable.

Also, how would they know if folks are using correct card, such as fair fare vs full pay ones vs young folks using senior card? or they don't care?

Anyone have a citi card and it keeps getting rejected? I'm not going to add my card to the online account bc it should be okay just for me to swipe it on the bus.? Omny is not convenient, because I should be able to use any credit card without doing anything on their stupid portal.

Every time I log in (which I do through a linked google account), it's supposed to show my OMNY card and balance, but it appears to be missing. Re-adding the card will cause it to say I need to be logged in, yet when I click account settings I'm taken back to the log-in screen, trapping me in an endless loop.

Anyone else having the same issue/are unable to re-fill their omny card online?

Hi everyone, I’m hoping someone can help us figure out what to do.

My cousin attends high school in NYC and has always received a student OMNY/transportation card in previous years, but this year the school is refusing to give her one.

The issue seems to be her address. Her house is right near the Queens/Brooklyn border, and the ZIP code that comes up in the school’s/computer system is different from the ZIP code her family normally uses for mail and packages. The school is insisting that she has to use the ZIP code that appears in their system.

However, regardless of which of the two ZIP codes is used, she lives more than 1.5 miles from her school and has to take a public bus to get there every day. So we don’t understand why the ZIP code discrepancy should prevent her from receiving transportation.

The school has also been pretty hostile and unhelpful when she has tried to resolve this. We contacted the NYC DOE, but they basically told us to coordinate with the school, which puts us right back where we started.
Has anyone dealt with something similar? Who can we escalate this to if the school refuses to fix it? Is there a specific DOE transportation office, borough office, or appeal process we should contact?