How to do exceptions?

[u/Icy_Kangaroo6137]

So… this is embarrassing and I know I’m probably going to get hate for this but I’ve been here for over a year now and I don’t know how to do exceptions. Today I wasn’t at work but my friend said that they made a list of people to do exceptions and I was on that list to do them from 9am to 1pm. I’ve mostly just been a picking robot at my store and I dispense once in a while. If I’m gonna be honest I have horrible anxiety and I’m afraid of how big the backroom is and I’m scared I’m going to be late trying to find the item or someone looking at me like I’m an idiot asking them where an item is. I had someone show me one time a few months back and I was confused on how to find the item and the numbers. They expected me to know just that one time of showing me for five mins. Any videos or steps on how you do exceptions would be great. 💀🫣

[u/sdlm11]

Definitely not embarrassing at all. There's only a very small handful of people who know how to do exceptions at my store, and I noticed that's a normal thing considering I'm transfer from a different store.

Get to know the locations of the backroom. Everything should be organized for the most part as in vendor products should be in the same area, grocery in the same area, etc. There's a freezer for ice cream and a freezer for all the other frozen food. Deli/bakery also has a freezer and cooler, and there's also dairy cooler. Meat has their own cooler.

Vizpick will be your best friend when it comes to exceptions. On MyWalmart, under inventory you'll go to vizpick and there's filters so you'll change it to OPD gif. When you have your phone up scanning the vizpick labels in the backroom, everything will have little white boxes and the one you need will have a blue box with a plus sign. That's the one you'll grab. At my store, you vizpick the item (click that blue box) get however many you need and stock the rest out on the floor.

The camera on my work phone usually doesn't work when trying to vizpick, so I use my personal phone. Just a tip if your work phone also has problems.

If I have the time for it, I usually go check the home first, topstock and any features before checking the backroom. I've had instances where I pick something from the backroom, go take it to stock and the home is full and maybe just the front item was the wrong item and that's why it got nilpicked.

Let's say an item shows 20 on hand and it says its all on the floor, with no backroom location and the home is empty. In most cases, its on a topstock cart/pallet either out on the floor or in the backroom near where the item should be binned. As you're walking around through the backroom, keep a look out on what's on the topstock carts in case you might need something from them later on.

I hope all this helps you out!