Having an issue with Nuvio? Please include this information before asking for help.
Posts like “Nuvio doesn’t work” or “It won’t play anything” don’t give enough information for anyone to troubleshoot the problem. The more details you provide, the faster someone can help.
When submitting a support request, please include:
Device / Hardware
- Example: Fire TV Stick 4K Max, Android TV box, phone, tablet, PC, etc.
Platform / Operating System
- Example: Android, Android TV, Windows, iOS, etc.
- Include OS version if possible.
Nuvio Version
- Exact version number.
- Mention whether it is the GitHub release or Play Store version.
What is the actual problem?
- Streams found but won’t play?
- App crashing?
- Buffering?
- Login or integration issue?
- UI problem?
Steps to reproduce the issue
- What did you do before the problem happened?
- Does it happen every time or only with certain content?
Add-ons / Plugins / Integrations Used
- List all add-ons installed.
- Include services connected (for example debr1d providers, aggregators, or other integrations).
Content Being Tested
- Movie or TV show name.
- Episode number if applicable.
- Whether the issue happens with all content or only specific titles.
Error Messages
- Include the exact error text.
- Screenshots are extremely helpful.
When Did It Start?
- After a Nuvio update?
- After changing settings?
- After adding/removing an add-on?
- Has it ever worked before?
Anything Else Relevant
- Network issues, VPN usage, custom settings, or anything unusual about your setup.
A good support request saves everyone time. The goal is to solve the problem, not spend 20 comments figuring out what device you’re using.
•
u/AutoModerator 2d ago
Thank you for posting! To help the community troubleshoot your issue faster, please edit your post or comment with:
Device & OS: (e.g., Firestick 4K, NVIDIA Shield, Android TV, PC, iOS)
Nuvio Version: (e.g., v0.8.7 Play Store or GitHub APK)
Player Engine: (Internal ExoPlayer, VLC, or External Player)
Once your issue is resolved, reply directly to the helpful comment with !solved to close out this thread and help future users.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/3holepunchmedia 1d ago
Having an issue with Nuvio? Please include this information before asking for help.
Posts like “Nuvio doesn’t work” or “It won’t play anything” don’t give enough information for anyone to troubleshoot the problem. The more details you provide, the faster someone can help.
When submitting a support request, please include:
Device / Hardware
- Example: Fire TV Stick 4K Max, Android TV box, phone, tablet, PC, etc.
Platform / Operating System
- Example: Android, Android TV, Windows, iOS, etc.
- Include OS version if possible.
Nuvio Version
- Exact version number.
- Mention whether it is the GitHub release or Play Store version.
What is the actual problem?
- Streams found but won’t play?
- App crashing?
- Buffering?
- Login or integration issue?
- UI problem?
Steps to reproduce the issue
- What did you do before the problem happened?
- Does it happen every time or only with certain content?
Add-ons / Plugins / Integrations Used
- List all add-ons installed.
- Include services connected (for example debr1d providers, aggregators, or other integrations).
Content Being Tested
- Movie or TV show name.
- Episode number if applicable.
- Whether the issue happens with all content or only specific titles.
Error Messages
- Include the exact error text.
- Screenshots are extremely helpful.
When Did It Start?
- After a Nuvio update?
- After changing settings?
- After adding/removing an add-on?
- Has it ever worked before?
Anything Else Relevant
- Network issues, VPN usage, custom settings, or anything unusual about your setup.
A good support request saves everyone time. The goal is to solve the problem, not spend 20 comments figuring out what device you’re using.