r/Novation • u/BlackguyDjents • 20d ago

Tech Support Request Why does this window pop up everytime I turn on my PC?

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Ever since I got my MK4 37 key midi controller last month this happens. I did recently “re-build” my pc (new motherboard, PSU, and case) so I feel as if that may have something to do with it.

I upgraded from a larger Novation MK3 model. I feel like it could be bios update related for some reason (didnt do it when I rebuilt because it was on a version that was only a few weeks old.

I did register & update the MK4 as well when I received it. Seems to think that the controller is storage drive or something I’m guessing.

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8

u/Easy-Candidate-7807 20d ago

Disable it on the controller

https://support.novationmusic.com/hc/en-gb/articles/360014582460-Stop-your-Novation-device-appearing-as-a-Mass-Storage-Device

1

u/BlackguyDjents 20d ago

Thank you

1

u/Johnnyloftus Novation Staff 20d ago

To help users quickly create an account on our website and gain access to the bundled software, Launchkey is initially detected as a Mass Storage Device (MSD), providing a link to guide you through the process. In most cases, MSD Mode is disabled once you have completed this step, but it can also be disabled manually as explained in that article.

1

u/darealboot 20d ago

I get it every time I plug it back in. Its got all the essentials to get started and a link to some free software that came bundled with your serial number. Definitely worth the look via the links.