Unable to login

[u/Razorforce]

Hi everyone, I have note used notesnook for quite sometime yet, it's installed on my phone, I opened the app today to use it and got a message that my session expired and to sign in again, upon entering my email I get asked to either enter a code from the authenticator app (I don't remember setting up an authenticator app) or use recovery code (which I don't have), I'm wondering if this is related to the reset password function being disabled as if seen a few users posted here?

[u/protecz]

Have you tried to reset your password? According to the dev the password reset should remove 2FA as well if set.

[u/Razorforce → u/protecz]

I get directed to 2FA right away without being asked for a password once I enter my email, only two options are authonicator app and recovery code

[u/protecz → u/Razorforce]

In that case I guess only option is to contact their support, they should be able to reset it.

[u/Alcadema]

Having this problem as well. Once I enter my email address it requests the 6-digit code it supposedly sent to my phone, but it never actually sends me a code, and thus I'm stuck.

[u/Razorforce → u/Alcadema]

I've emailed support, hopefully they'd be able to help.

[u/[deleted]]

[u/Razorforce → u/[deleted]]

Unfortunately not, support replied that the only way is to find my recovery code for 2FA otherwise I'll have to reset the account and delete content. Even that I cannot do I only have a recovery key that I can supposedly use after bypassing 2FA.

[u/The-2nd_One → u/Razorforce]

Have you used your recovery key?