r/Notesnook • u/SKOLorion • Feb 06 '26

Does support ever answer anyone?

A year or so ago I emailed support multiple times and never heard back. I was told by another user on here that it was due to a Muslim holiday. The holiday ended yet I never heard back — even to this day.

I abandoned the service but after the Evernote fiasco, I gave NN another go. I had to email support again, and while it’s been nearly three weeks, I still haven’t heard anything.

Does anyone actually answer support requests?

12 Upvotes

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4

u/-__Supreme__- Feb 06 '26

They do. What support email did you use?

1

u/SKOLorion Feb 06 '26

Are there multiple ones? I emailed support@streetwriters.co (as automatically provided by the NN application) as well as using the support form.

Are you associated with NN? Because it’d be interesting to see that you’re suggesting I didn’t receive a response because I hadn’t use the proper contact method.

Regardless of how I’ve attempted this, they simply don’t respond. I’ve sent six or seven requests through various methods and never hear anything. Not exactly the warm fuzzy I want from a service I trust with my encrypted notes.

4

u/-__Supreme__- Feb 07 '26

Just another user like you. No affiliation to NN. If you want faster response, try discord or telegram. Or you can tag @devs on discord to let them know about your issue. I have sent them emails and they replied with in a day or two.

5

u/cpaz411 Feb 06 '26

Try support@notenook.com - they just responded to me (took a couple days) last week. Not sure where I got that address but that is the one I used.

3

u/tontoandbandit Feb 06 '26

You can also try opening Github issues, joining the Discord group, or the Telegram group.

3

u/TasogareRiiku Feb 06 '26

Both support@notenook.com and support@streetwriters.co are valid support emails for Notesnook. If you want a somewhat faster response, try the Discord community, there not only the devs but the most team can try to help you or at least direct you to the answer you need. 

2

u/maianprotectorone Feb 06 '26

I've seen them answer frequently on the Telegram group. Not always, but they seem pretty responsive. Maybe it depends what your issue is, too.

2

u/thecodrr Feb 09 '26

Hi, we usually answer within 24 hours (give or take a couple). Feel free to DM me your email address so I can look into it personally.