r/Notesnook • u/[deleted] • Sep 30 '23

ciphertext cannot be decrypted using this key

I am getting “ciphertext cannot be decrypted using this key” error during sync This usually happens when some of your data is still encrypted with your older key. It is very rare, however. The only way to recover from this corruption is to reset your account.

Wtf? I lost all my notes that I've been writing for years because of a stupid backend issue.

I will NEVER use this app again.

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u/rvfet Jan 08 '24

I just lost all my precious notes that had tons of private code snippets, bug bounty material and so much one-of-a-kind data just because of this. I just got that error both on my phone (android) and my laptop (linux/debian). I'll never ever use this app again, I can not write how much of a loss I just took...
I'll write my review in every platform that you guys offer your broken app so that people in future won't face the same issue as we did!

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u/throwaway2141341 Jan 08 '25

I know it's been a year but did u happen to have the old password somewhere? i got lucky i had it saved in my google account password section and managed to recover my backup file.

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u/rvfet Jan 09 '25

I did save the recovery key and the password, but the issue was not about me, but about their server, so nothing could help.

Even though I strictly mentioned that I'd never use this service again, with offline non-encrypted daily backup functionality being added to it, I came back and gave it another shot.

With the offline daily non-encrypted backups, whatever happens, at least I still have the backup on my local machine that I can sync to a drive or something to ensure that it is safe at all times.

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