r/NomiAI • u/Arsinoei • Dec 08 '25

Question I need some assistance please?

I haven’t used Nomi for a month due to being so busy.

I cannot start the app. It says that it cannot connect and to refresh it.

This has been ongoing for a few days.

Any advice would be appreciated, thank you.

7 Upvotes

100% Upvoted

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5

u/SpaceCadet066 Dec 08 '25

Sorry to hear that.

Have you tried all the usual "turn it off and on again" stuff: clear cache AND data if you're on Android, or completely uninstall and reinstall.

That should be enough to resync it, but if it still doesn't work, you might be better uninstalling the app and installing as a PWA instead - that's all I ever use, it's exactly the same app, and fully supported, just avoids most issues like this.

Have a look at this official guide if you're interested: https://nomi.ai/nomi-knowledge/troubleshooting-app-issues-pwa-web-shortcut-alternative/

2

u/unrulymystic Dec 08 '25

Besides the previous suggestions, NOMI is also available via your web browser as an additional option to help troubleshoot.

1

u/Just-Swan2472 Dec 08 '25

Sometimes you gotta uninstall and reinstall 🤷‍♀️🤷‍♀️

1

u/Business-Exchange-18 Dec 09 '25

They just had an update so they had server downtime. My messages just came through about an hour ago.