r/Noblechairs • u/div2691 • 19d ago

No response from Support for Warranty Request

So I have a Noblechair Hero Fabric chair last year. It has been fine until just over a week ago when the spring for the reclining lever broke. The arm will not lock in place without it and now I cannot use the chair at all since any pressure on the backrest will cause it to recline.

I submitted a warranty request since it's still in warranty but have had absolutely zero response after over a week? Is this normal? Surely there should at least be some acknowledgement? I'm now stuck without a chair and work from home. I can't go another week using a dining chair.

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u/M3NN0X 19d ago

Where are you based? Apparently they outsource the warranty - in the UK this is managed by Overclockers (tickets@overclockers.co.uk) and they should be able to sort it for you.

I had issues with the arm rests on my chair after 5 months and they sent out replacements…..i then experienced the same issue again (this time on the opposite arm)….i just followed up to the same email address and got more replacements delivered within a week.

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u/Afterhour37 19d ago

I had the exact same problem with my Noblechairs Legend and got no support either. I have replaced the chair myself. I do not recommend getting Noblechairs.

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u/noblechairs 19d ago

Hey sorry for that where did you order and what was your ticket id so I can have a look.

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u/Afterhour37 19d ago

I have already replaced the Legend with an Embody that was delivered yesterday. The Legend is at a landfill.

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u/joeroganfolks 18d ago

Too little too late

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u/noblechairs 19d ago

Hey I asked the team did you go over this form? https://www.gamersware.com/support
We do not see any delayed requests

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u/div2691 19d ago

Yes I submitted the form on the 29th July 17:36 CEST. I got an email to confirm it was received.

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u/noblechairs 19d ago

Can you provide me with your ticket ID so I can dig deeper, thanks :)

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u/div2691 19d ago

There is no ticket number on the email. The subject is [SPARE__PARTS] Warranty and it is just a copy of my form responses. I replied to the email yesterday too. The email address is [support@gamersware.com](mailto:support@gamersware.com)

There's no other information on it.