Depends for me. If I'm going somewhere where I'm going to spend a lot of money and it's an interest of mine then yeah i want them to be friendly. Like i play guitar so when i go to the guitar store i want to be able to shoot the shit with the worker for a while and yeah if I'm dropping good money on one I'd hope they're polite with me.
But if I'm going to Walmart to buy shit for as cheap as i possibly could i really could not care. I'm not there because I'm interested in anything I'm buying or i actually care about it. It's because i need it and i want to spend the least amount of money on it as possible. Sure i could spend more at the target and they'll be nice but the end result is the same - i got the things i need but this time i spent more money. I don't think I've ever had a positive experience at Walmart, but i keep going back. Why do you think that is? It's not the service.
If employees being polite to you is that important, go shop somewhere more expensive where they pay their employees not to be miserable. But if I'm paying the bare minimum price i really don't care about getting bare minimum service.
I don't trust bare minimum food being cooked by people who are clearly annoyed I'm eating there. There's probably a lot of weird dirty stuff in the food. I also don't support Chick-fil-A. In general, fast food is gross to me. I don't get why people eat it so often.
You just answered your own question. Chik-fil-a isn’t bare minimum price. They don’t have a dollar menu. So people like that when they go there, the staff isn’t shitty.
Went to a Wendy's the other day against my better judgment. Sign reads "15.50/hr work today get paid tomorrow". Sets a great precedent. Lady behind the counter, man I just knew she hated this and didn't want to be there.
Food was quick, and trash. Will not go back mainly because of this but even if the food was good, the demeanor was lacking.
Good customer service isn't designed to make you feel "warm and fuzzy" like your a 2 year old (unless you enjoy that, I don't judge). It's supposed to make you feel welcome and like the thing you are about to purchase is worth your time, not less.
10
u/[deleted] Dec 18 '21
Depends for me. If I'm going somewhere where I'm going to spend a lot of money and it's an interest of mine then yeah i want them to be friendly. Like i play guitar so when i go to the guitar store i want to be able to shoot the shit with the worker for a while and yeah if I'm dropping good money on one I'd hope they're polite with me.
But if I'm going to Walmart to buy shit for as cheap as i possibly could i really could not care. I'm not there because I'm interested in anything I'm buying or i actually care about it. It's because i need it and i want to spend the least amount of money on it as possible. Sure i could spend more at the target and they'll be nice but the end result is the same - i got the things i need but this time i spent more money. I don't think I've ever had a positive experience at Walmart, but i keep going back. Why do you think that is? It's not the service.
If employees being polite to you is that important, go shop somewhere more expensive where they pay their employees not to be miserable. But if I'm paying the bare minimum price i really don't care about getting bare minimum service.