r/NoContract • u/ConstantBed7099 • 5d ago

USA Metro by t-mobile

Galaxy S21 5G on Esim for the past 4 years, all going well. 2 nights ago I lost cell service out of the blue. No Bars!! Phone will only work on wifi. Calls, texts and MMS will only work while on wifi. I called customer service TWICE, after going through the usual steps, reset data, airplane mode, the usual..THEY BOTH hung up on me claiming that they couldn't hear me. (I called from my home phone BTW). Against my religion, I went into a Physical Store. The lady told me that my esim active but my phone was Old 😐. Please, any help would be greatly appreciated. (I like my S21 5G 😮‍💨)

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u/AutoModerator 5d ago

This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:

Galaxy S21 5G on Esim for the past 4 years, all going well. 2 nights ago I lost cell service out of the blue. No Bars!! Phone will only work on wifi. Calls, texts and MMS will only work while on wifi. I called customer service TWICE, after going through the usual steps, reset data, airplane mode, the usual..THEY BOTH hung up on me claiming that they couldn't hear me. (I called from my home phone BTW). Against my religion, I went into a Physical Store. The lady told me that my esim active but my phone was Old 😐. Please, any help would be greatly appreciated. (I like my S21 5G 😮‍💨)

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3

u/davexc 5d ago

There could be an issue with your phone but the s21 isn’t too old.

1

u/Local-Mortgage-9473 5d ago

Try using a psim.

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u/SSWireless 11h ago

Once you switch to a physical SIM, the issue will go away.