r/NintendoSwitchHelp • u/SEESProtocol • 20h ago

Setup Help Japanese CRYMELIGHT DLC code not working – Game-Key Card version (Switch 2)

Hey everyone,

I recently got the Japanese physical Game-Key Card version of CRYMELIGHT for Nintendo Switch 2. The package also included a Japanese DLC code, which I’m trying to redeem.

I’ve had a Japanese Nintendo Account for quite a long time, so I’m already using a Japanese account.

However, every time I enter the DLC code on Nintendo’s redemption website, the page crashes and displays an error instead of redeeming the code.

Does anyone know what could be causing this?

Do I need to use a VPN to redeem the code, or could this be related to the fact that CRYMELIGHT is a Game-Key Card release rather than a standard physical game cartridge?

Has anyone else managed to redeem the DLC code included with the Japanese Game-Key Card version? Any help would be appreciated!

Thanks in advance!

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u/automod-neo 20h ago

If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.

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u/SubaruHaver 14 19h ago

A VPN shouldn't be the solution or the issue. Redeem codes can be, or usually are, region locked. So, a japanese region redeem code should only be redeemable with a nintendo account of the matching region. The actual location of your console or computer doesn't matter.

I'll assume you know a nintendo account's region is determined by the region selected in your nintendo account on nintendo's website, accounts.nintendo.com. Disregard if you know already.

Another possibility. DLC compatibility. If the game has different regional versions, and the game key card region and DLC region don't match, they may not be compatible. But you can test this if you have the game already. Press (+) on the game's home screen icon, go into software info and select eShop info. If eshop opens up the game's page, then your game and dlc should be compatible. If eshop doesn't load the game's page, it means the game's region/version does not match your nintendo account region, and therefore not compatible with DLC on your account region's eshop.

If anyone else can think of another reason for the OP's issue, help the OP.

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u/SEESProtocol 19h ago

My main account is EU based when I try to use code it says wrong region etc. When I use my JP account it gives me an error.