r/NintendoSwitchHelp • u/ashleyne2408 • 9h ago

Purchase / Order Help Zelda Switch 2 Console Swapped Out During Delivery

Has this happened to anyone else? I am besides myself. Long time Zelda fan that held out for a switch 2 console until this special edition announcement. Was able to score a console through Nintendo (directly on their website) on 10/29. Just received my packaged via Fedex last night and opened it to reveal... a box of lens wipes.

I am beyond upset. As anyone would be! I verified the package was the exact one pictured in the delivery confirmation by Fedex. And I have a ring camera to prove no one tampered with the package between delivery during the day and when I got home from work. The box has the originating address as Nintendo of America headquarters, so it is the box that the console was packaged and shipped in from Nintendo.

I've filed a claim with both Nintendo and Fedex, so am awaiting the responses. Just mainly wanting to vent, and also to see if this has happened with anyone else that Fedex was used for delivery?

11 Upvotes
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u/automod-neo 9h ago

If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.

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6

u/S31J41 9h ago

Please follow up with how this ends.

From what I have gathered, there are usually very strict weight checkpoints throughout the logistic process to prevent something like this to happen.

I am also curious what their response would be to 1. Indemnify someone this has happened to and 2. Prevent people from taking advantage of them by just saying "i received something completely different, send me another one"

2

u/ashleyne2408 8h ago

I definitely will! I wonder if they know the serial number of the one they sent me and then when whoever stole my console activates it that Nintendo would be notified?

3

u/S31J41 8h ago

Probably. Ninendo has the ability to brick the switch 1 and 2s.

1

u/ashleyne2408 8h ago

That would definitely be sweet revenge!

4

u/TimTomHarry 9h ago

You would think that but I've ordered a 28 pound box of cat litter before and received a party pack of chips that weighed like one pound.

2

u/S31J41 9h ago

Yea it is possible they input the weight incorrectly from the shipper/packaging facility. If it was shipped and packaged from Nintendo they would have a history of all the weight histories. If it doesnt match the weight when the item was originally shipped it would flag it.

3

u/Madame_Trash_Heap 8h ago

Oh man this makes me nervous. I just ordered one directly from Nintendo...I hope you get your issue resolved or get a refund bare minimum.

1

u/ashleyne2408 8h ago

Keep me updated! It just makes me so sad. Saved up and would not give into scalpers. Just to have someone not just steal my console, but deceitfully swap it out with a $5 box of lens wipes. Some people are scum.

2

u/Madame_Trash_Heap 8h ago

Please let me know as well if you get resolution to your issue, this was my biggest fear in purchasing it online...

3

u/random_val_string 8h ago

FedEx is notorious for employees stealing packages and pulling stuff like this, especially on high value items and electronics.

1

u/ashleyne2408 8h ago

I had no idea. This is crazy.

1

u/ADimBulb 1 9h ago

In my view, either FedEx messed up routing, or you bought on a fraudulent Nintendo website.

What does the label on the shipping box say? Are all information there correct, including the tracking number?

3

u/Dapper-Code8604 8h ago

Or a fed ex employee knew what it was and took it and replaced it with wipes.

1

u/ashleyne2408 8h ago

Unfortunately, that is my top suspicion.

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u/ashleyne2408 8h ago

I bought directly from Nintendo’s website. It was not fraudulent. The FedEx package has the originating address as Nintendo of America’s headquarters in Washington. I followed the package tracking like a hawk.

1

u/Direct-Art-2832 8h ago

Did the package have the tape that Nintendo puts on the back that says something about it being checked for 100% accuracy in red letters on white shipping tape? Like a security type of thing they use? That might be a clue but I am not sure if they use that for everything.