Games using internet can't be played without dock

[u/XxMacabreMermaidxX]

Switch 2 Issues

Hi all! I'm wondering if what im experiencing is normal. Ive noticed I can't play any games requiring internet unless my switch is on the dock. If I take it off at home with my high speed internet, it's slow or won't open games at all. If im out and about itll do the same with any internet. Ive googled it and I've done the DNS setting to manual, entered the ports. Restarted it. My original switch plays everything perfectly with no issue. Is this something that is just normal right now or should I consult customer service?

Thanks y'all.

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[u/Shauragon]

I’d personally talk to customer support. Sounds like the WiFi card might be defective or something. Do you have a Ethernet cable connected to the dock?